Question about HP 1040 Plain Paper Inkjet Fax
Hi there, I am a business owner and continue to receive faxes daily. There is often stretched text on the documents sent to me. I am a smart ring on my line for faxes only... I checked with the phone line to see if there was static/noise on the line and it was clear.... I done a realignment of ink.... I checked the paper... I have asked for the sender to send 3 times today and the same thing happens but in different locations on the document obviously. If I pick up my handset on the fax machine, it is NOISEY however if I pick up the phone line anywhere in the house, it is quiet. I have tried changing jacks and the same thing happens wheter the machine is set for TEL, FAX or DR. Can you please offer some further troublshooting suggestions as my customers are not happy with me today. Regards,
In my experience, this type of problem is on the sender's end and not the receivers. We have sent faxes before and while they are sending, the paper on our end misfeeds and the received copy on the other end is stretched and unreadable. One way to determine this is to have a few different people from different locations send you faxes. If all the faxes have this problem, then it is a good bet it is a problem on your end. If not, then it is probably a problem with this particular sender's fax machine. I hope this helps.
Posted on Jul 28, 2007
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