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1.Check the device's battery level for at least two bars of strength. 2.If the battery level is low, charge the battery. 3.If the issue is not resolved, remove the back cover. 4.Remove the battery. 5.Wait 10 seconds. 6.Press and hold the W key. 7.While pressing down the W key, re-insert the battery. •The device restarts and after approximately 15 seconds, the 'Recovery' screen appears •Release the power button but *continue holding the home button*, for another 30 seconds. Step Thanks
Try to hard reboot ... Press and HOLD home key and power / stand button ... you will see switch off screen... keep pressing both buttons... phone will off.. dont leave the phone.. once the phone start turning on you may leave both keys..
a lot cause of that troub, first try check your keys if they are on there proper place, check if the unit are present of water in the key... or try to contct a technician that can check the flex of the units...