Question about Kodak EASYSHARE 5100 All-In-One Printer
I have been on the phone with Kodak service personnel for three days. I tell them the I cannot print, copy, or scan using my 5100 Easyshare all in One printer/scanner/copier. They tell me to download the new Easyshare software and firmware which I have done numerous times, but nothing seems to work. I'm ready to trash the damn thing, it's given me nothing but headaches since I bought it.My first one was replaced by Kodak; I've also replaced a number of printheads. Except that it's slow and clunky, but it does a good job when it works, which was seldom in the past and never in the present.
Call the Kodak customer service number and tell them that you need a new printhead, that's the device that your cartridges fit into. They know that they have a problem but they will ask you to print a test sheet anyway. They should ship you a new printhead within about five days - at no cost. The printhead only seems to last about 4-6 months with my occasional use. Tell them that they should replace the ink cartridges since you used probably used up the ones in the printer trying to do the diagnostics of cleaning the printhead. They may not replace the cartridges but we should give them a hard time since it's their problem.
Posted on Mar 20, 2009
The solution to unplug it does not work if you are have a "replace color cartridge" or "replace black cartridge" error. I tried every trouble shooting option available and nothing worked. I called Kodak (good luck understanding them they only have ESL-English as a second langauge--people working. They told me they would send me a replacement cartridge...still waiting on that to happen but I'm not holding my breath.
Posted on Feb 07, 2009
Turn the printer off. Unplug the USB cable AND the power cord. Wait 15 - 20 seconds. This will clear any error codes.
Posted on Jan 30, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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