Question about HP Pavilion dv5-1000us Notebook PC

2 Answers

Hp laptop shuts itself down

HP Pavilion dv5-1002nr Entertainment Notebook PC - randomly shuts down in the middle of things.

HP support was no help. Their soltuion did not fix problem.

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  • 4 more comments 
  • rfrance Jan 29, 2009

    Machine is only 3 months old. How do you get HP to own up to the problem and take care of it under warranty?

  • rfrance Jan 29, 2009

    Got a laptop cooler; it's set on high speed. Didn't solve the problem. Will try the air blast. Since it is so new, I wouldn't think there'd be much dust. It's on a hard surface (desk), cool room, non-smokers, no pets. Yes, can hear the fan racing before it shuts down. Will dowload the HDD thermometer & see what it measures.

  • rfrance May 11, 2009

    Finally got HP to acknowledge the problem. Sent laptop to HP. They had it a month, replaced the mother board and that seems to have solved the problem. Not had any random shut downs for two weeks.

  • Dan rogers
    Dan rogers May 11, 2010

    I have the same problem with a sony vaio. It is hardware. the only fix is to replace the machine. Sorry

  • Anonymous Mar 18, 2014

    Press the power on
    No led indication and laptop is quiet

  • Anonymous Mar 28, 2014

    shuts down on it own

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  • Master
  • 2,976 Answers

Get a can of air and really blow the intake & exaust ports and ALL fins. A laptop cooler really helps with this problem but, you have to blow them out too.
Google HDD thermometer and download a temperature indicator. It will show you when things are starting to heat up. Mine runs between 25-33 degrees celcius and will shut down randomly around 34 or above.

Posted on Jan 29, 2009

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  • Contributor
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Laptops are designed (by software) to shut themselves off as a protection measure. The most common problem is high temperatures. Do you hear your fan racing while you are using it? Do you sit your laptop on soft surfaces (like the bed or carpet floor) while using it? Do you smoke around your laptop while using it? These are common things that cause high temperatures on your laptop and will cause it to shut down. May not be your case but just a though. I would take it somewhere or open it up yourself(if you are pass your warranty time ONLY) and clean out the dusk with some air.

Hope this helps!

-Curtis
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Posted on Jan 29, 2009

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