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You need to contact the former owner, or any Jensen dealer or Jensen directly via online. You might check your glovebox for a card w/code on it. Those codes are very specific and might require you pulling radio and getting serial # off it. (sorry didn't have a better answer)
it needs to be serviced by jensen or some other repair facility. there is nothing you will be able to do to get the knob to work. if it plays cd's and not dvd's thats also an issue that you can't fix by yourself. if it doesn't play cd's or dvd's then you can TRY to run an optical cleaner through it. its a cd player cleaner kit you can get at most electronics stores.
Problem: All DVDs would not play in Jensen MVB85A overhead 8.5 DVD player. Error code: "Incorrect Region Code"
1. Use the remote to power on DVD player 2. Ensure there are NO DVDs in the drive 3. When you see the DVD logo screen, press 9653 on the remote 4. A hidden menu will open stating the region code. My region code was set to 0 and my I was receiving the error. 5. Press the "OK" button to change the Region Code to "1".
Once the region code was set to 1 all DVDs were playing.
Key words: Jensen Audiovox MVB85 incorrect region code