Question about Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely

My Creative Zen Neeon was dropped the other day, and when I turned it on it showed the creative logo but then froze. I have tried resetting it to no avail, and my computer doesn't detect it. Please help before I throw it out the window.

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  • eatabun Nov 12, 2007

    zen shows only creative logo when i plug it to computer and is not recognised by the computer. i reinstalled the programe but no use




  • Bardia Nov 14, 2007

    My Zen Neeon just this morning randomly
    froze at the Creative logo. I turned it on, it hit the logo, and then
    nothing happened. So I resetted it and turned it on again, and the same
    result occured. I tried plugging it back into the computer, unplugging
    it, and turning it on again. Same result.



    The computer still detects the player, and it will play the files in
    the player using Windows Media Player just fine. It only freezes when I
    disconnect it and try to turn it on.



    What should I do to fix this problem?

  • Anonymous Dec 12, 2007

    I plugged my Zen Neeon in my car stereo and switched it on. But surprisingly it got frozed at the Creative Logo. Even my laptop is not detecting it. It is still frozed. Please help!

  • Anonymous Dec 14, 2007

    my mp3 stopped working, i have tried reseting it and nothing works. it makes a ticking noise when i try turn it on and all that comes up is the creative logo. i have a year warranty can i get it repared?!

  • geue Dec 30, 2007

    frozen

  • Anonymous Feb 24, 2008

    the creative zen neeon freezes after ive finished charging. the PC couldnt recognised the player when i plugged in. any suggestions?

  • Dead_ZNeeon Mar 07, 2008

    Don't know what my kid did with my Zen Neeon , all it does is in displaying the Creative logo when plug in to the PC.

  • VijaiRaja Mar 19, 2008

    Yeah same problem! I turned on my CREATIVE ZEN NEEON and it just froze! Only the CREATIVE logo was there and my laptop couldnt not detect it! I cant get it to restart! I called up CREATIVE LABS 24 hour helpline and guess what they said "Oh yeah we have a new 32 GB player for 299$... you should try buying that! Yours is only 6GB! We dont have a solution"

  • FinchFucker Apr 27, 2008

    my neeon wont take a charge all it does is bring up the creative logo and sit there likea damn ******...SOMEONE PLEASE HELP ME

  • atmg22 May 21, 2008

    i was uploading songs on my zen till my computer shut down completly now it says connected with 2 arrows on the screen going up and down what do i do music is a big part of my life.

  • 19891902 Jun 04, 2008

    My cat chewed through the USB cable connecting my neeon to my computer and it's frozen on the creative screen. I can't even hard reset it! I thought it mite just want to be reconnected, so i bought a new USB cable and it's still frozen. What now?

  • Anonymous Aug 17, 2008

    I charge my Zen neeon via USB on my PC for a night (around 7 hours) while sleeping and while unplugging the player from the USB i accidentally drop it on the ground (maybe about 50cm off the ground?). I press the play/pause button to check whether is it ok and to my dismay, it showed a creative logo on the screen and just froze there. It can only be turned off by pressing the reset button. Worse still, it won't detect on PC (vista and XP) and nothing seems to work. What's next?

  • Anonymous Oct 29, 2008

    fucken creative zen neeon 1gb ..the worst mp3 player i have ever seen!!seriously...i bought a one since a year and half and suddenly i found it dead..no turn on..i charged it and i tried to reset it but nothing new..even cannt be detected on computer or no this fucken creative logo at all !! i have never dropped it at all these year and a half ..and alwayes inside its pocket and it was a 120$ when i bought it ...so from a month i sent it to the agent and it sent the feedback that the mp3 cann't be fixed !!!!!!! but i have a small comment that when it was dead at 1st time when i connect it to the computer i find its back getting hot so it shows that the battery may be good or still workin but still dead..and now when i connect it no hotness can be felt and already still dead..!! i dunno why anyway all i can say that this creative one is fucken mp3 and i wont ever buy any creative products again .....

  • Anonymous Nov 03, 2008

    i have this problem! its annoying and the reset botton wink work what do i do?!

  • hawkace Nov 19, 2008

    i also got same prob.. on my zen neeon 5gb player
    it happened just yesterday from this post.. haiyo!!
    i format using vista, never work.. using XP also never work..

    wonder what had happened?!


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5 Answers

You guys do know that there is a little hole for you to sick a pin into on the side of your zen neeon - this will 'hard' reset it like pushing the reset button on your pc; if discharging the battery fixed your problem then this will too

Posted on Apr 15, 2008

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If its frozen while playing music then just wait for the battery to run out. Unfortunately for me it happens when I have just recently recharged the battery :(

Posted on Mar 05, 2008

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Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Posted on Oct 05, 2007

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The worset ever mp3 player...............
same problem for me....

Posted on May 08, 2009

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Fucken creative zen neeon 1gb ..the worst mp3 player i have ever seen!!seriously...i bought a one since a year and half and suddenly i found it dead..no turn on..i charged it and i tried to reset it but nothing new..even cannt be detected on computer or no this fucken creative logo at all !! i have never dropped it at all these year and a half ..and alwayes inside its pocket and it was a 120$ when i bought it ...so from a month i sent it to the agent and it sent the feedback that the mp3 cann't be fixed !!!!!!! but i have a small comment that when it was dead at 1st time when i connect it to the computer i find its back getting hot so it shows that the battery may be good or still workin but still dead..and now when i connect it no hotness can be felt and already still dead..!! i dunno why anyway all i can say that this creative one is fucken mp3 and i wont ever buy any creative products again .....

Posted on Oct 29, 2008

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: FROZEN DEAD!!

Same thing happened here wombaticus.Because my warranty period was over and i had all my music on it and no backup (I know im an idiot),I took matters into my own hands and opened it up and pulled out the hard drive pulled of the sticker(the silver one under the black rubber cushion thingy)poked a little screwdriver in one of the holes (carefully) on it,looking for the little arm inside that moves (i think it was stuck,dunno. Anyway a few resets later and my comp recognized it and i was able to retreive my music (backed up straight away :) ).I don't know if it will work properly now,it seems to but i don't care as all i wanted was my data back,so im happy.

Posted on Aug 20, 2007

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1 Answer

My zen neeon mp3 player is frozen. when i turn it on, it just shows the logo and does nothing after that. What can i do ?


Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site http://support.creative.com/kb/ShowArticle.aspx?sid=8451.for anything related to your zen.RICHARDM69

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You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the firmware.it began working.you should try that.you can find the firmware upgrade program on creatives website.Good luck.

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but there is 1 way to solve it

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hope it helps you : )

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FROZEN DEAD!!


What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

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Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

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Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

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