Question about Quantum SuperLoader 3 LTO-3 Tape Drive

3 Answers

Tape stuck in drive

I put a tape into the magazine yesterday afternoon. The tape backup from last night failed with error message 'e00084ed - A hardware error occurred.' Using a flashlight I can see the tape in the actual drive but don't know how to tell the drive to eject it.

I have cycled power on the drive and performed a 'drive unlock'.

Can you help?

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  • Steve Gilbertson
    Steve Gilbertson May 11, 2010

    Hi,



    what type of tape drive do you have?

×

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I tried many things; ended up taking off the top plate (a bunch of small torque screws and four larger ones--used the torque wrenches that came with the unit; hmmm, why would they supply that?), then manually got the tape out (pushing, pulling, rotating), and then ejected both magazines and inserted the blanks, fired up the autoloader and let it calibrate; but note: first time trying out a tape, got a different error about tape jam (or something like that), so manually rotated the picker to one extreme and the metal pusher/puller thingy in that picker, then rebooted the autoloader and this time after calibrating, back to business!

Posted on Feb 07, 2011

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What usually happens is that the device gets out of calibration with the picker. To solve this, remove all tapes from the magazine(s) and put the magaize(s) back in. Next power down the unit and remove the power cord for about 15 secs to disrupt power. Plug back in and power up. When it comes up it will go through a calibration. When it is Idle, if the tape is still in the drive, you can use the move command to move it to a slot. Unfortunately, if this is a reoccurring problem with multiple 2B errors and then a communication error with the device going offline and no longer available in device manager, the chassis will need replaced. I have had to replace everyone that my clients have had, some more than once, due to this. This and their horrid customer support is why we no longer sell Quantum.

Posted on Mar 22, 2010

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The best way that I have solved this is by using the move commands from the drive, and move it from drive to any free tape slot. Also if that does not work, put a few tapes in the drive and perform the random moves test in diagnostics, that will fool the drive to move the tape.

Posted on Jul 20, 2009

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