Question about HP OfficeJet G55 All-In-One InkJet Printer

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The printer will not power up after a storm was experienced . There is power supplied from the power supply as indicated on the plug. when the power button on the printer is pressed nothing happens. is there maybe a fuse in the unit that can be replaced & if so how do i go about replacing it. your help will be much appreciated.
thank you
Roger Deakin

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I have had that same problem over years with mine. If you unplug the power supply from the wall outlet (or the 120 power cord from the power supply) and then plug it back in it should all work again. Unplugging it from the back of the printer doesn't help

Posted on Feb 24, 2009


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this is will take several exchanges to troubleshoot.
when did it last work? any lightening storms, is it on a surge protector or UPS? can you test the voltage if there is a power supply in the power cable? when u unplug and plug back in any clicks or lights on the printer? same question when you press power.

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Its most likely damaged the Power supply and the main board!What people do is buy a new power supply and when they get home it still wont turn on!It will be cheaper buying or claiming one from the insurance than having that one fixed!!

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My printer will not turn on

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My printer will not turn on. We had a storm

Solution one: Press and quickly release the Power button Press and quickly release the Power button (c01602202.gif ) to start a Power On/Off cycle. Do not hold down the button . Figure 1: Press and quickly release the Power buttonc01896071.gif c01733891.gif If you press and hold the Power button too long, the product might turn on and then off without restarting. If this happens, press and quickly release the Power button (c01602202.gif ) again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Check the electrical connections and outlet
  1. Unplug the power cord from the electrical outlet, or the power strip or surge suppressor. Power module Power cord c00745315.gif c00057913.jpg
    NOTE: The power cord detaches from the power module. The term power supply refers to both the power module and the power cord.
  2. Carefully inspect the power cord for visible damage. c01733891.gif If the power cord or power module shows any damage, contact HP to replace the power supply.
  3. Disconnect the power supply from the back of the product.
  4. Wait at least 30 seconds, and then plug the disconnected power supply into an electrical outlet. Do not use a power strip or surge suppressor. c01733891.gif If the green light (LED) on the power supply does not light up, contact HP to replace the power supply.
  5. Reconnect the power module to the product.
  6. Press and quickly release the Power button (c01602202.gif ) to turn the product on.
  7. If the product still does not turn on, connect the product to an electrical outlet in another room, and then quickly press and release the Power button (c01602202.gif ) to turn on the product.
    • If the product turns on , the electrical outlet in the original room caused the issue.
    • If the product still does not turn on , continue with the next solution.
Solution three: Check the USB cable
  1. Disconnect the USB cable from the back of the product. Figure 2: Disconnect the USB cable from the HP productc01896072.gif
  2. Press the Power button (c01602202.gif ) to turn on the product.
    • If the product turns on with the USB cable disconnected , replace the USB cable.
    • If the product still does not turn on , continue to the next solution.
Solution four: Check the batteryIf your HP product has a battery, follow these steps:
  1. Check the battery light. If the light is red, recharge the battery.
  2. If the battery light is still red after recharge, replace the battery. Figure 3: Removing a battery (example only)c01468528.jpg 1 - Slide the battery release slider in the direction of the arrow 2 - Remove the battery
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Here is your problem. Hope that this helps you.

Indicates that an internal power failure has
1. Turn the printer off, and then turn the printer
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Caution When clearing jams, the
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4. Make sure there is not a fluctuation in the
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electrical specifications (see Chapter 1) are
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