Question about Dell 5100cn Laser Printer

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Dell LaserPrinter 5100cn;M6090 Magenta Developer Assembly replace

Hello,

Corysf62 has offered alot of suggestions on Dell's Printer CN5100cn. In particular he says that he has a procedure to replace the Dell M6090 Magenta Developer Assembly. Unfortunately, he has not posted this onto your site.

Alot of people have asked this question...but there has been no response

Is this something that you can help me out with; i.e. procedure to replace the Magenta Developer Assembly?

Thanks.....

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4 Answers

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THIS IS NOT A SOLUTION but...hang in here FixYas' people will soon be all over your problem and if no one can help you will get a refund!
i wish i didn't have to run off to my regular job...your problem is a tough one ...all i found so far is Dell doesn't appear to offer repair help...and worse yet when i did find a parts outlet, their site didn't offer repair help either or even have a compatible part to support your model #
once again i'm sorry i couldn't help you right now but give it a little time and don't rush into buying parts!

Dell LaserPrinter 5100cn;M6090 Magenta Developer A - b11d329.jpg

Posted on Jan 29, 2009

  • Jack Iaria
    Jack Iaria Jan 29, 2009

    BEWARE:

    if you goto this excelllent parts site

    http://www.ambry.com/dell/model_all.asp?...

    you will see that part M6090 is not compatible with your Dell CN5100cn so take your time and don't just order any part

  • Jack Iaria
    Jack Iaria Jan 31, 2009

    Dear FixYa Customer mellowingrey,



    FOR: Dell M6090 Magenta Developer Assembly CN5100cn REPLACEMENT TONER AND/OR INK Cartridges go to Dell by clicking on the highlighted http:// link that follows:
    http://accessories.us.dell.com/sna/print...



    Remember DO NOT CLOSE DELL by clicking 'X' at the top of your screen! Use the ARROW AT THE TOP OF YOUR SCREEN TO COME BACK HERE to rate us or for more help!



    For removal and replacement check out FixYas' Solution #2 by frcs688 and/or Solution #4 by MrScary66613



    If your ready to buy the part, I'd call your local STAPLES store! I believe they may get it for you faster and perhaps cheaper or the toll-free Staples # @ Call 1-800-3STAPLE
    (1-800-378-2753)



    If this doesn't work please get back to us!

    jackiaria


    Did this FixYa? Please Rate!!!!

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Remove the old toner
1). Remove the top cover
2).Grip the levers at the either ends of the toner cartridge that you want to replace, and then rotate the levers to the top position.
3). Pull out the toner cartridge.
Installing the new toner cartridge
1). Gently shake the cartridge to distribute the toner evenly.
2). Remove the toner form the package.
3).Align the toner cartridge with the corresponding cartridge carrier in the printer and insert it.
4). Grip the levers at each end for the toner cartridge, and push them down firmly to rotate the lever forward.
5). Pull the toner seal straight up to remove it.

NOTE: Pull the toner seal straight up. Pulling the toner seal diagonally may tear the seal.
NOTE: If it takes more than five seconds to remove the toner seal after inserting the toner cartridge in
the printer, an error message may appear. In this case, perform step 4 again, or turn the printer off once and then on again.
6). Replace the cover by inserting its front side into the printer first.

Posted on Jan 29, 2009

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Hi!

You can check this link and see how to replace the toner cartridge for the Dell 5100.

Thanks
Rylee

Posted on Jan 29, 2009

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The corkscrew in the tube is actually there to feed toner from the toner cartridges through the tube, to the developer itself.

Unlike some other model printers, where the toner and photodeveloper are all in one housing, the 5100 toners are just that, toner cartridges that feed toner. You will never fix a print quality issue on the 5100 by changing toners unless the toner is empty.

now the question here is whether or not you disconnected the spring from the motor that actually turns it and causes it to churn the toner. If it is not connected, then you will never draw toner down the tube into the developer assembly.

I most cases, the developer will be the cause of the problem when you have tinting, streaking, or even missing colors.

if you disassembled the printer far enough to get to the tubes that plug into the developer frame, you were almost to the point you need to get to to remove the developer frame from the printer.

all you have to do is remove all 4 hoses, the single electical connector at the top of the frame, and then the frame will pull lose from the printer.

If you do remove it, take care to keep the frame upright or you will spill toner from all 4 developers.

This is the unit you should inspect to make sure it can turn freely, after it is removed from the frame.

there are only 2 clips, one on each side of each developer assembly that hold it to the frame. If you remove the Magenta developer, make sure that you can turn the gear. it should be firm, but not tight.

If you do remove the developer frame, make sure you clean the ROS glass. This is actually the printhead, located behind the frame when removed, so be careful.

only wipe with a soft lint free cloth, and only wipe in one direction to prevent smearing. Do this before reinstalling the developer frame.

Once you are reassembled ( if you changed the magenta or not ), make sure you go into Maintenance, and developer cleaning, and then clean each developer. Be careful not to touch the HVPS, but try to do this with the top cover off so you can see if the spring in EACH tube actually churns the toner while cleaning.
The corkscrew in the tube is actually there to feed toner from the toner cartridges through the tube, to the developer itself.

Unlike some other model printers, where the toner and photodeveloper are all in one housing, the 5100 toners are just that, toner cartridges that feed toner. You will never fix a print quality issue on the 5100 by changing toners unless the toner is empty.

now the question here is whether or not you disconnected the spring from the motor that actually turns it and causes it to churn the toner. If it is not connected, then you will never draw toner down the tube into the developer assembly.

I most cases, the developer will be the cause of the problem when you have tinting, streaking, or even missing colors.

if you disassembled the printer far enough to get to the tubes that plug into the developer frame, you were almost to the point you need to get to to remove the developer frame from the printer.

all you have to do is remove all 4 hoses, the single electical connector at the top of the frame, and then the frame will pull lose from the printer.

If you do remove it, take care to keep the frame upright or you will spill toner from all 4 developers.

This is the unit you should inspect to make sure it can turn freely, after it is removed from the frame.

there are only 2 clips, one on each side of each developer assembly that hold it to the frame. If you remove the Magenta developer, make sure that you can turn the gear. it should be firm, but not tight.

If you do remove the developer frame, make sure you clean the ROS glass. This is actually the printhead, located behind the frame when removed, so be careful.

only wipe with a soft lint free cloth, and only wipe in one direction to prevent smearing. Do this before reinstalling the developer frame.

Once you are reassembled ( if you changed the magenta or not ), make sure you go into Maintenance, and developer cleaning, and then clean each developer. Be careful not to touch the HVPS, but try to do this with the top cover off so you can see if the spring in EACH tube actually churns the toner while cleaning.
Please Rate my Solution, I need all the Help that I can Get! Thanks!

Posted on Jan 29, 2009

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1 Answer

Our Dell 5110cn is producing magenta horizontal bands roughly a half inch wide and about 3/4 inch apart from each other, with less distinct magenta coloration in between. Likely cause?


You should replace the magenta developer M6090.
There is a little bit of disassembly required, but it's not too bad.
Be careful if you are using 3rd party toner, because it's often the cause of this issue.
Whit
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My dell 5100cn printer is not printing red tones at all. Everything comes out in green tones. Has new toner cartridges and drum. What can I do?


The M6090 Magenta Developer is failing. It has lost it's magnetism. So the toner isn't ready to be transferred.

The Cyan Developer G6593 or Yellow Developer H6682 may be failing too, because it can't dependably hold all it's toner. One of those is probably bad too.

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Hi and welcome to FixYa,

You are right. The procedure was initially posted by Corysf62 on this problem. Excerpt from that post:
  • "The photo developers are located behind the imaging drum. you can see the 4 seperate developers, in the developer frame, when you remove the drum unit...You need to remove the top cover, the left side cover, the high voltage power supply, the supply tubes ( where the toner travels from the actual toner cartridges down to the developers ). Then once the tubes are removed, you have to remove the developer frame from the printer. Then you can get to the actual photo developer."
Good luck and Thank you for using FixYa. Happy Holidays.

Dec 11, 2008 | Dell 5100cn Laser Printer

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Dell 5100cn - Magenta color on all prints


Hi 56tbird.

The answer you got from Dell was partially correct.

It is the Magenta Developer that is causing your problem, however, you can replace this part for less then the printer if you do the work yourself.

I have successfully instructed other on replacing the developer units, although you will have to procure the part.

This is one of the 4 color assemblies you see when you remove the imaging drum.

The part number for the Magenta Developer is M6090

The first thing to do is price the part. I usually suggest doing a google search for the part number. you will find many resellers that way.

you might also try a search on Ebay for the part number as well.

If you decide to purchase the part, if you somewhat mechanically inclined, you should be able to replace the part without a problem.

I can give you detailed instructions on how to change the developer if you decide to go that route.

Thanks,

Cory

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1 Answer

Pages are all PINK!


The problem is the magenta developer assembly.

This is one of the 4 color assemblies you see when you remove the imaging drum.

The part number for the Magenta Developer is "Magenta Developer (M6090)"

This is a very involved repair, and although i have actually instructed other how to change the part, it is only something you should attempt if you are somewhat mechanically inclined.

If you do get the part and wish to change it yourself, I can forward you the detailed instructions on how to remove and replace it.

Thanks,

Oct 23, 2008 | Dell 5100cn Laser Printer

2 Answers

Color Faded


This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.

5100cn Printer
Print Quality Issue
1. Problem: - Color images are extremely faint or not produced, but black images are produced without any problem.
Resolution: - Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.

Good Luck

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1 Answer

Smears



1. Problem: - Magenta Streaking Issue.
Resolution: - Replace the drum (M6599) and the Magenta Developer (M6090)
More then likely this is caused by a defective magenta developer.

This is one of the 4 color assemblies you see when you remove the imaging drum.

The part number for the Magenta Developer is M6090

This is a very involved repair, and although i have actually instructed other how to change the part, it is only something you should attempt if you are somewhat mechanically inclined.

If you do get the part and wish to change it yourself, I can forward you the detailed instructions on how to remove and replace it.

Thanks,

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deatech,

I am going to answer this even though there was no reply to my clarification report.

No, it is not a HVPS problem. This is a magenta developer problem. The magenta developer for some reason has the highest failure rate of all the developers, including black. Perhaps because there are more shades of magenta in color prints.

Since you changed the toner, we can assume you are not out of magenta, but it is possible that you did not run a developer cleaning in the maintenance mode on the magenta developer.

If the magenta toner had been allowed to run out all of the way, a developer cleaning would allow the toner auger to move fresh toner from the toner dispenser, through the feed tube, into the developer.

If you have run the developer cleaning, and you can see that there is magena toner on the magenta developer ( for clarification, the developers are located behind the imaging drum. remove the drum to expose the 4 developers ), then the developer itself is defective.

Good luck.

Cory

May 05, 2008 | Dell 5100cn Laser Printer

3 Answers

Magenta colour comes through on all prints right across the page, it is faded but is still clearly there. I can temporarily fix problem by using the printer menu to clean the magenta developer, but it...


We have over 50 of these printers and a few have had the magenta bleeding problem. On everyone of them the problem was corrected by going to the clean developer function under Maintenence from the Menu and choosing to clean the magenta color. Usually have to run it a couple times but it has always corrected the problem so far.

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