We need to change the voicemail passwords on old extensions, but don't know the old passwords. I found solutions that say to get into the system manager/administrator extension and you can reset anyone, but when I get into the system manager, it does't give me a prompt to do that. I have an avaya lucent partner 5.0.16.
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Where did your assistant check the voicemail? In a TVA system, each extension VM password can be reset from mailbox 999. If you don't have that password, you would have to call your dealer/installer or check their notes. If you're trying to get to the General Delivery Mailbox, it's done from the Message Manager's mailbox (998). Again, it needs notes, but I think you can reset that password from MB 999.
If it's for someone else's extension, you go into Admin (Feature 983) and hit Mailbox, Chng, type in the mailbox number and hit reset. This will reset it to 0000. If you've forgotten the admin password, I found a great online cheat sheet on how to change it, let me know if you need it.
If it's a Panasonic brand voice mail, you administer the system from the System Owner's mailbox (999). With that, you can use option 4 or 5 and reset the mailbox password to any and all mailboxes (except 999 :-)
if the password has not been changed it would be the extension followed by 997, i.e. password for mailbox 990 would be 990997 and 991 would be 991997, you can also log into mailbox 999 and assuming that password has not been changed and is 999997 you could go into admin mode and reset the mailbox security code for 990 or 991, hope that helps.
Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.
There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.
got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.
Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.
If the voicemail already has a mailbox for 139 you just might have to change the greeting. If it has to be set up or if there is a password, you have to go into admin mailbox 999 (which might have a password) to delete password first, then go into mb139 and set up a greeting. Would need to know the model # of vm
Unfortunately the passwords can not be seen and the only solution is to delete the mailbox and re-install it. Your Admin Assistant should be able to add and delete mailboxes. Sorry, Let me know if you need help with deleting and adding the mailbox. .....Mitelmike