Question about Logitech QuickCam Connect Webcam

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Communications helper.exe could someone please tell me why the Communications helper.exe that runs with the quickcam connect continues to keep on using up memory even when the camera isnt in use, the only way I seem to rectify this, is if i turn it off in task manager but then obviously the camera wont work at all then, is this a problem with all Logitech cameras, or just this one? as apart from this the camera works well, thanx for any replies, Simon

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  • JavaDevil007 Nov 28, 2008

    When starting my computer I get the message "communcations helper.exe is not working". I have a skype webcam by logitech and have contacted them, to no avail. When I try turn on the camera it says that the cam is not plugged in, which it is has been tried in different ports. Does anyone have a solution as I am now desperate. Thanks - Graham, South Africa

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Sounds like Communications helper.exe its some type of driver and/or windows service. This would be the same for all cameras and other computer devices that utilize the Communications helper.exe driver/service. It might be possible to stop Communications helper.exe or its alias from running at start-up but its not recommended as you probably will loose functionality of the camera.

Posted on Jul 27, 2007

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The problem with this camera driver is that the helper.exe is used to retrieve info from the net about new drivers and updates and it also sets up the sound and everything else to do with the camera, if this is dissabled; as you rightly mention you cannot use the camera so unfortunately you have to keep the file running.

Posted on Jul 27, 2007

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1 Answer

Hi, i tried using skype with logitech quickcam but pup-up told me this message: Another application (communications helper.exe) tries to access Skype but we are not able to respond. Try to restart the...


The easiest thing to try is just disabling "Communication_Helper.exe" in Skype. Go to Skype / Tools / Options / Advanced, and at the bottom you will see text that says "manage other programs' access to Skype". Click that and you'll get a window, which should list "Communication_Helper.exe". Deny access to that (don't remove it, because it will just come back), and try your call again.

Be aware, however, that this is only a quick fix and does not solve the problem. When Logitech and Skype have problems like this, they can be pretty big ones, and can cause performance problems as well as interface problems.

The Logitech QuickCam application software is not required for the Logitech Camera to function properly in Skype. If you are not using the QuickCam application for anything else, then you should seriously consider uninstalling it.

That will solve this problem, and various other potential problems and performance issues, permanently.

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I keep getting the following message when I sign in to Skype, Another application ( Communications_Helper.exe) is attempting to access Skype, but we are unable to respond. Please try to restart the...


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