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Xerox C2424 with error code 07,010.43.3611. What should I do

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One of 2 things. Most of the time, the print head block becomes contaminated with ink from the machine not sitting level. Some seeps out of the print head or the cleaning tray.
The other possibility is if the machine was powered down improperly the print head wiper blade is tacked to the print head.
Either way the fault is caused by the print head not bein able to move side to side or front ot back properly.Soooooo how do you get to it.
First remove the power, the on the right side of the machine where the power cord plugs in, 1 remove the power cord, then remove the document feeder/scanner cable. Loosten the 2 thumb screws on the molex connector and remove that plug, it is mounted vertically so when you go to reattach it, it can be a pain and the lower screw is sometimes difficult to get tight, so use a screwdriver to get it snug.
Go to the back of the machine and there are 2 metal tabs that hold the scanner document feeder in place. Slide the assemnbly back as you release those tabs, remove the scanner/feeder assembly and set it aside. To get to the block you will have to remove the side covers only, that is one screw each on the upper back of the covers, right where you slid the scan/feed assembly off. You will think there are more screws to remove, but there are not. What you do is go to the side of the machine and lift up and out on the cover, you have to lift up on the very top edge of the covers to pop the tabs off the frame, NOTE the front cover will also pop off, that is what holds those 2 covers in place on the front of the machine.
Once you get the covers off, Looking from the FRONT now, go to the left side of the machine, You will see about 2/3rd of the way back on the lower portion of the frame a 1 in x 1 in stainless steel block with a 1/2 inch or so shaft running through it. Ther is a spring assembly over it, that just pulls out and up to the left and clips on there for removal of the block. Please rememeber to put that spring assembly back in place when reassembling. My thoughts are that when you look in that block, you will see a lot of yellow ink built up in it, You may have to pick at some of the built up ink to get to the print block and most likely it will be very tight,and will require the use of some channel locking pliers to remove the block. Take your time, twist in a clockwise then counterclockwise motion to losten the block and pull itout toward you. Soak it in hot water to losten the ink and clean it until all the ink is removed. Also clean the print head shaft as best you can and remove any residual ink in the machine. If that indeed is the problem, once that is cleaned well and the block is loose around the shaft you can reassamble the machind and return it to service.
Now if the wiper is tacked to the print head, you will then have to remove the ink loader. That is where you put the ink sticks. To do that, you remove the small white cover that runs across the upper back length og the machine, it has 2 screws holding it in, and also the metal bracket under it comes off. To remove the ink loader, there are plastic tabs on the right and left sides to release to lift it up, then disconnect the 2 connectors to the ink loader and remove it. Once you do that, you have acess to the print head drum area. Look between the print head and the drum, there is a pinkish color blade that would be stuck to eht print head. Gently release it from the print head and reassamble. Then one you do that, run the remove light streaks and remove smears modes on the machine.
One of those 2 items is most likely your problem. In order the print block is the problem about 75 percent of the time, the blade tacking about 15 percent of the time and the other 10 percent is the wiper clutch.
Let me know, we can resolve this one.

Posted on Jan 29, 2009

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The hard disk of the printer Xerox C 2424 can become infected with virus?

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SOURCE: xerox workcentre C2424 printer

That means your print head is not tilting back and forth properly. Or moving side to side.
The 2 most likely causes are this. 1. If you remove the side covers, behind the left cover, ( left looking from the front of the machine) about half way back, near the bottom of the machine you will see a stainless steel block, about 1 inch square. Check that for the presence of ink that has leaked into it. normally its yellow. You will have to remove that block and clean it and the shaft that runs through it thoroughly.
2. The print head wiper, That is located between the print head and the drum. You would have to remove the scanner and the ink loader to access that area. But if a machine is not turned off correctly, unplugged or you had a power failure, it may be stuck to the print head. Which you would just have to take care and dislodge it from the print head then run a couple of cleaning cycles, or power on and off a couple of times.
3. You could have a bad wipre blade clutch but thats less likely. If there is alot of ink in the block, clean all around that area, and then, be 100 percent certain the machine is LEVEL. To check. put a level on the platen glass. check for level front to back and side to side, If it isnt level, shim it until it is level. And dont move, I mean relocate the machine when its hot.

Posted on Oct 31, 2008

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1 Answer

Xerox c2424 error codes

Drum disconnect. The drum heater is not drawing the expected
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AC power supplied by power sources such as uninterruptible power supplies (UPS's) or DC-to-AC inverter systems, may not supply enough current to properly power up the printer. In these cases, the printer may report printhead jet-stack or reservoir
heater disconnect, drum heater, or preheater errors (37,002.47 thru 37,012.48).If you do not hav a UPS connected then probably it is the drum heater problem

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Xerox C2424 error code 19,003.48 and 07,010.43

for error code 07,010.43

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Xerox c2424 37,002,47:280890

The 37,002 error code is for a defective heater in the printhead 650-4354-00. There is no reset or workaround for this error.
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1 Answer

C2424: error code 19,993.48:88868

This error is a Printhead error, but in this case is usually more probable to be caused by the Electronics Module.
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Xerox c2424 error code

the error code is "printhead stuck in the tilted position or not tilting properly over the CAM, due to problems with the process motor gearbox" the 6375 is your print count, are you under warranty still by xerox?
-Carl, please let me know if this helps.

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2 Answers

Xerox workcentre c2424 error code

One of two things most likely.
1. The wiper blade is stuck to the print head,or 2, The print head blosk has a lot of spill over ink built up in it.
That code is caused by the inability of the print head to move properly. Either left to right or pivot front to back to get into the print position.
You have to remove the covers to access the stainless steel print block. It is located about 2/3 of the way back on the lower left side of the frame. It is a one inch by one inch square block that may have a lot of buildup of spill over ink in it. If the wiper is stuck you have to remove the ink loader , where you add the ink sticks , to access the area between the print head and drum, It is a pink blade the is between the drum and print head, it wold be stuck to the print head not allowing it to move. Just carefully unstick it from the print head

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3 Answers

Xerox C2424 problem (11,009:46 and 13,008.47)

The second fault is a result of the faulty electronics module. It is a print head heat related issue.
Question is, is the print head also faulty.
That electronics module is very expensive.
But the 11,009 specifically is a failure of the electronics module.
Have had those codes a couple of times.
Most likely the 50 volt source has failed, that maintains the print head heat.
A Drum Assembly thermal error has occurred. The following troubleshooting procedures apply to these errors:
arrwup.gif 13,008.47 The Drum Heater is too hot

Jan 30, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

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