I just did 2 loads of laundry and the fabric softner was not used in either load and I was told that last night when my husband used the washer that it did the same thing to him. What could be the problem for the fabric softner to not be used in the cycle?
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You should use HE detergent following the directions for that detergent. You can add liquid fabric softener. Make sure to fill the appropriate compartment to the Min line if you are doing a small load.
I've never used a washer that drained into a sink (always had a stand pipe). However, I suspect that the gummy residue is the excess softener that was removed in the rinse cycle. Try rinsing the sink with hot water after a laundry. This is part of the procedure to clean the inserts and detergent/bleach/fabric softener drawer when you get a build up in the drawer. In the future, use less fabric softener in the washer. Alternately, skip the fabric softener in the washer but use a dryer fabric softener.
is this softner provided by the kenmore dealer if not please getit from them because they know whish softner should be used and for the spots use descaling powder and run the machine without loading clothes.
I have never heard of cooking oil but I have heard of vinegar. If you have had your washer for a while (over a year) it could take several times of cleaning to get rid of the odor. Also be aware that liquid softner actually builds up worse inside the tub then the soap does so only use 1 tablespoon of softner. If you run the washer with nothing in it and you see lots of bubbles in the water you still have the build up inside the tub. The last item I've heard of is something called "whirlout" (not sure on the spellng) that you can get from a hot tub dealer.