Question about Creative Labs ZEN Vision:M Digital Media Player

17 Answers

Creative Vision: M Won't Power Up

My battery died a day ago. So I took it home to charge and it would not work. The light will blink but that's the most I can get out of it. I tried charging it overnight and tried resetting it because it wouldn't even power on... My computer wouldn't even recognize it and it's NEVER had that problem in the past.... Any suggestions? (I can't find the receipt, just the shipping summary so I think getting help is out of the question) I would really appreciate any help This one is actually a replacement that I bought because my Creative Zen Touch malfunctioned after two years of using it... Thanks!

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  • willy_210 Nov 21, 2007

    i have the same problem but theres a light flickering at the top of my zen. what does it mean? and when i plugged in my zen there is no usb thing like a noise

  • magic6955 Dec 20, 2007

    My son got a vision M for christmas 2 yrs ago. I was trying to do something and wound up deleting the firmware. Now my computer doesn't recognize it when it is plugged in. How can I reload firmware into the device if the computer doesn't recognize it?

  • bdi447 Dec 20, 2007

    exactly the same as described

  • Anonymous Mar 30, 2008

    eaxctly same prob

  • LeiaGrace Jun 12, 2008

    I have the same problem, I didn't use the player in a while, and when I went to use it, it said low battery so I said, okay well I'll charge it when I go home. So I have a laptop and I dont like turning it on just to charge my MP3 player (Renold) and instead of that I plug the dongle in and then my cell phone chager into the dongle, it appears to be working but ended up not working. I dont have a wall charger or elso that would be the way to go. I have pressed the reset button a few times but nothing has happened. I just keep getting the friggin blue light flashing. This is bugging me because a) exams are coming up and I need music, b) I paid alot for this and c) I dont have money to send it into the shop to get fixed. :(

    This is a perdiciment.



    But, when I first got the player and started to charge it, the player would not turn on but then after about an hour of charging. So I wil try that and see how it works.



    It is nice to know that other people have had this problem and I still maintain that Creative destroys Apple in the MP3 player race.

  • Anonymous Jun 12, 2008

    I have also the same problem. I had not used it for a while. And when I tried to turn it on I can only see the blue light going on and off. So I tried to charge it. But after 6 hours it was still doing the same. And it's still not CHARGED!! I hope my zen vision M is not broken because it's a beautiful mp3 player.


  • luddite21 Aug 07, 2008

    creative zen battery is low and charger won't power it up

  • my3sonslopez Nov 06, 2008

    i Got the same prob!!!!

  • Anonymous Nov 14, 2008

    exact problem and im mad

  • Anonymous Dec 01, 2008

    i wounder if i can play my Mp3 with not battery just direct from the power
    suplay


  • jachesh Dec 02, 2008

    I had the same thing happen to mine. The blue light flashes on & off, making a clicking like sound each time. My computer stopped recognizing it & when I try to hold the off switch over it just makes the clicking & flashing go slower, but nothing else happens. I don't get any screen recognition. I tried the wall charger solution & that didn't work for me either. Has anyone found any luck solving this. I really love my zen & don't want to have to go through the hassle of replacing another mp3 player.

  • Anonymous Dec 26, 2008

    my screen flickers like an old tv on mine please help?

  • emokitty56 Jan 19, 2009

    I have the same problem as Helmyman.
    I lost my Zen a couple years ago and I found it today, so the battery is like, completely dead and I don't have the charger but I had an ipod charger cord and it seemed to fit so I'm using that. But the damn thing won't turn on and I don't even get a blue light or anything...and my computer won't recognize it so I can't go and turn it on via computer or anything...it's pissing me off...Anyone help me!!!?????

  • jminimalsd25 Apr 15, 2009

    My zen charges just fine but when i turn it on is says firmware problem? what should i do and what does it mean? :P


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  • queenelves May 05, 2009

    I just charged it overnight, it was working just fine until I tried to power it on after charging it.

  • Anonymous May 12, 2009

    i have creative zen vision m and because its the 15GB the recovery tool on creative site doesnt help coz its not supported unless it was the 60 GB. it has been workin fine and then the battery died, i left it couple weeks before tryin to charge it up but it wont registar with my computer and the only sign of life is the power light flashin when you turn it on. its over a yr old now so i cant ask for it to be fixed, although this is not the first time its happend. it happened bout 5 months ago luckily the guy took it bck but said he just updated the software. but i dont know how becuase like i said none of the creative software updates will work for the type i have.

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I had a similar problem with my Zen Vision: M. I had let it sit for awhile and the battery lost all power. It wouldn't charge or connect to the computer. After fighting with customer support for a long time they agreed to have it shipped in for service. I also was not able to find my receipt to send them. But I bought it at Circuit City and they are able to pull up any receipt for any purchase made with them. I suppose you could always try to try that with the retailer you purchased the device from. Before you go to all that trouble though try these steps: 1. Connect the device to the wall charger. 2. Hold the power switch to ON. 3. Put a paper clip into the reset hole. 4. Continue holding the power switch on until the Creative logo appears. 5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device) 6. When the reformatting is done, select Reboot from the Recovery Mode menu. Let me know what the results are from this.

Posted on Jul 27, 2007

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I haven't used mine is 8 months and when I went to charge it nothing worked. If I plugged it in all it would show was that I had it plugged in but wouldn't charge. The reset is covered by the connection cable. I took a small paper clip and bent it and then held the connection cable on to reset it. I can happily say it worked and it is now charging! Thanks guys for all your help. TS

Posted on Jun 13, 2008

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Had the same problem. Wouldn't charge with the Mains adapter or the USB. The blue light kept flashing. SO I reconnected to the mains charger and held the on button to On for about 30 seconds and behold the charger logo appeared and is now charging. I had not used the device in months.

Posted on Mar 09, 2008

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Just charge it up as you usually do. I found that after 5-10 mins of just the blue light flicking on and off it switched back on with the message rebuilding and after that it charged up as usual.

Posted on Sep 02, 2007

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The way to fix this, is to use a proper mains charger, some travel chargers wont charge the battery once it goes flat. i had a friend with this problem and when i plugged in my creative charger thier unit came on straoght away

Posted on Dec 31, 2009

  • ancients1 Dec 31, 2009

    the way to fix this, is to use a proper mains charger, some travel
    chargers wont charge the battery once it goes flat. i had a friend with
    this problem and when i plugged in my creative charger thier unit came
    on straoght away

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I lost my charger and the hood, i havent used it for months too. my question is if the ipods charger is the same one as the Zen's so i can use it for charging. another question(if the ipods charger is the same as the Zens) i put the ipods charger into the Zen and nothing is happening, not even a blue light. And when i connect the zen with a usb cable to my macbook the computer shuts down the hood the usb is on because it is drawing too much power. please anyone help meeeeee!

Posted on Oct 08, 2008

I had a similar problem, when i tried to charge my Creative Zen it would only display the "Shutting Down" info on screen (and no battery charging icon), when i tried to shut it off completley it froze on me and no buttons would work. I used a paper clip as said in previous comments and it worked a treat, and also did not delete any of my music!!

Posted on Jul 28, 2008

I had this problem also, guys. If your battery is too low, you can't dock it, and if you can't dock it, you can't charge it properly. Fantastic logic, Creative. Before I ran into this issue, I knew my battery was low. I started it up and it hung on the Zen screen, great. I discarded the error as an effect of the battery. What I did to eventually get it to charge, is just plug it in with the flashy blue light, leave it for a couple hours, and check on it. There should be a black screen with a charging icon in the top-right. If there isn't, unplug it for a few minutes, then plug it back in and check on it in a couple hours. Just keep repeating this process, it eventually worked for me.

My problem now is that it still won't start. I do disk cleanup in the BIOs but it no longer takes 5 minutes, more like 5 hours. I left it overnight (left plugged in to charge after/while cleanup was in progress) and in the morning, no visible success. Anyone have any idea?

Posted on Jul 09, 2008

Creative Vison M series Zen 60gb mp3 player display is disply the screen properly some lines are disply on the screen. please send the soultion urgently. waitinig ur reply

with regards
ajit

Posted on Jun 11, 2008

Had the flashing blue light at the top just happen to me as im sitting in the computer cluster at notre dame...read this and just took a staple to push the reset button...problem solved

i too had not used it in about a months

Posted on Mar 12, 2008

Yeah same for mine im going to try buying a new sinc cable .. where shall i buy it from ?

Posted on Jan 16, 2008

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I'm having a bigger problem in that I followed the initial steps but somehow the firmware was accidentally deleted and now I can't upgrade it

Posted on Oct 05, 2007

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Another solution We have sold Zen Vison M for a While and I Have foud 3 reasons for no turn on. 1 Hard disc problem 2 Firmware problem 3 Battery too low 1 HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more. 2 the display just show the Creative logo, no noieses inside, you can tray to put in Recovery mode as metioned in the other solution and then erase firmware then reload firmware, this firmware can be donwloaded form creative page,http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP®ion=1&Product_Name=ZEN+Vision%3AM+30GB&Product_ID=16002&modelnumber=&driverlang=1033&OS=10&drivertype=0&x=30&y=12 3 The battery too low and cant be recharged normaly, but the unit turn on and the display imidiatly says that you are conected to a power supply but but no Battery icon flashing To solve this you have to dissamble the zen vision M then apply 3.7 V with an external regulated power supply to the battery (ther is a pad for the + and the chassis for -)for a few seconds then try to conect the Zen charger to make sure is chargin now, if is chargin you can assamble again quickly and put to charge

Posted on Aug 01, 2007

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Here is another solution. Purchase another sync cable. The cable that came with the Vision M did not properly charge the battery, but when I plugged the Vision into the alternative cable it fired up right away.

Posted on Aug 01, 2007

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My player is totally dead and I cant try the solution to plug into the wall as the cable to connect it covers the reset button!

Posted on Jan 08, 2008

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I had the same problem. You need a more different USB Cord (not the one that came with it). Using the different USB cord plug it in to a REGULAR DESKTOP COMPUTER.

It wouldn't charge with my brand new laptop (maybe the USB ports aren't as powerful?).... anyway I plugged it in to a desktop with a more powerful cord (not the one that came with it.. just another regular one) and it charged up fine!!! SUCCESS!!!! SCORE!!!!

Posted on Jan 03, 2008

Here is the solution! I bought mine and ran into the same problem. If you did not purchase the wall charger no problem. just find another gadget with a 5v output and plug it into your zen. the charging lights will imediately come on and your screen will power up. Next go to the creative website and download the latest firmware update for your zen. mine came with 1.4x and i found 1.6x on creative's site. Then run the firmware application while your zen is connected to the usb cable (i assume you did not plug the usb cable in) make sure the charger is pluged in as well so that you have power (very important) it will ask if you are sure about u[grading becuase the power may be low. ignore this and continue. after the upgrade is completed all you need to do is plug the usb cable in and it will continue to charge.

Posted on Aug 01, 2007

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SOURCE: Creative Labs 30GB Zen Vision:M

To put songs on your creative, just use the software that came on the cd. If you don

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SOURCE: CREATIVE ZEN VISION MZEN VISION M TECHNICAL SUPPORT

my zen is frozen its stuck an will not cut off

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SOURCE: zen vision m not recognized....

I am having the same problem, it is connected light blinking and not charge, computer is not recognizing it

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SOURCE: Creative Zen M:vision - can't turn on/off, permanent blue light

Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

Posted on Jan 24, 2010

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1 Answer

Hi, my ZEN vision m: does not start anymore; when charging the blue light just "flickers", but even after 1 night charging, no possibility to get to the menu


Hi,
The rapid-blinking blue light means that the Zen's battery is too drained to allow the player to turn on.

It can take 24 hours or more to completely recharge the Zen using USB. If you see the blue light blinking slowly when you plug it in, then the player is charging, and you will have to wait for it to finish charging.

If, after leaving the Zen to charge for more than a day, it still does not turn on, then the battery may be defective and not able to be charged anymore. The battery will have to be replaced.

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had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

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The battery not charging,
I hat the same probleam. Solution reset the unit while is plugged on the Ac charge, turn off and on. will work.
ciao Enzo

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sounds like it might be either a bad firmware driver, which can be erased and reinstalled via the USB connection to your computer and a download from creative. Or the battery has gone bad, in which case you have to have it sent to creative for Repair.

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Zen battery is dead and computer wont recognize or charge it. all i get is a blinking light next to the switch. itll sit there for hours and will do nothing but blink


You can get a new battery.
http://marketplaceadvisor.channeladvisor.com/storefrontprofiles/processfeed.aspx?sfid=92714&i=230057486&mpid=7840&dfid=1

You will also need this guide to know how to take it apart and replace it.
http://www.anythingbutipod.com/archives/2006/02/how-to-disassemble-the-creative-zen-vision-m.php

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Clean first battery contacts recharge again and if is dead, I suggest to try a new charged battery

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Creative zen vision won't turn on


Q. Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

also try this if above doesnt work

Feb 02, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

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Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

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I think my money clip fried my MP3 player


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

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