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DELL XPS 1210 i purchased a replacement battery and the computer does not recognise it

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  • Anonymous Mar 21, 2009

    reloaded vista on my xps m140 battery woerked fine before now wont reconize battery

  • Andy May 11, 2010

    Househag - YOu might want to get in touch with Dell Tech support to clarify what the problem is - as it is a new battery it will still be covered under the warrenty

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Is the battery you purchased an actual DELL OEM battery or an aftermarket "other brand" battery?
If it is not an actual DELL brand battery you might want to return it and possible buy a "DELL" battery on ebay or something. since I have seen this type of issue with customers before in my everyday work as a certified DELL field technician.

Also if the old battery is less than one year old then you might want to check your warranty status since you might be able to get a replacement battery from DELL but they are rather strict on batteries and will not replace batteries that are over one year old.

Also you might want to press F2 on startup to access the bios and then under "Battery info" page it should say at the bottom of the page the adapter type and if it says "unknown adapter" then that means your ac adapter is not putting out the required amount of wattage and needs to be replaced.

Hope this info helps

Posted on Mar 29, 2009

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