Question about Dell 3100cn Laser Printer

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We have a dell 3115cn, the automatic feeder on the top of the all-in-one sticks and sometimes pulls more than one page thru the feeder at a time. what can i do to fix the problem?

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  • aickes Jan 29, 2009

    printer is less than 1 year old! - should the rollers wear out already?

  • aickes Jan 29, 2009

    printer is only a little under a year old - should they wear out already??

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There are rollers that cling on to the paper and move it through the machine. When the rollers are worn down they do not grip the paper. For a short fix you can get something rough like sandpaper, brillo pad, etc, and gently scratch the rollers to give them some traction. This will temporarily solve your problem until you can get the rollers replaced.

Posted on Jan 29, 2009

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I've had this happen a few times. Each time all it has taken is to clean the ADF scanner glass, located on the far left side, using a lint-free cloth and a glass cleaner. I know it might seem odd because it works fine with black and white copies, however this has always done the trick. I'm surprised this is not listed on Dell's support pages. Hope this helps.

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1 Answer

Scanner excludes front page


This is not the only solution, but this might help.

Put a blank page in as the first page and see if all of your documents scan completely.

You may need to clean the ADF. Try the following:

Cleaning the Automatic Document Feeder
You may need to clean the ADF feed mechanism if your
documents do not feed easily into the ADF, or several feed in at the
same time.
To clean the ADF:
1. Dampen a soft cloth with some isopropyl rubbing alcohol
(95%).
2. Press the ADF cover release on the top left of the scanner body
to open the Automatic Document Feeder cover.
3. Wipe the feed roller from side to side. Rotate the roller to clean
its entire surface.
4. Wipe the pad from top to bottom. Be careful not to snag the
cloth on the springs on either side of the pad.
5. Close the cover when you’re finished.
NOTE: Please be careful when cleaning the roller. The roller is
designed to rotate in one direction only. As you’re cleaning the
roller, make sure it rotates easily, and continue rotating it in that
direction while wiping it clean. Do NOT force the roller to rotate
in the opposite direction. Forcing the roller to rotate will damage
it, and may cause the scanner to feed pages incorrectly.

Please let me know if this has helped and thank you. Binary Bob

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