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Dell photo Editor

I had to reinstall window xp. When I installed the A940 Dell all-In- One Printer it won't install the Dell Photo Editor. I can print from Windows Explorer. But I can't scan and print because there is no Dell photo Editdr. I used the Cd that came with Dell.

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I updated my Driver. Thank You

Posted on Jan 30, 2009


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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell A940 printer installation


    To guide you with the Installation of Dell A940 Printer, please refer to the link below:

    http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&dn=TT1092876

    You can also the download the driver from that site if you lost the driver CD. Please note that this printer will only work to Windows 2000, XP and Vista 32 bit OS. Hope this helps.

    Jun 18, 2009 | Dell A940 All-In-One InkJet Printer

    1 Answer

    Dell Photo 926 printer scanning problems


    Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

    Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

    Disconnect the printer from your PC.

    Go to the Support section of Dell's web site, download the latest driver for your printer.

    Restart your PC.

    Install the software. Connect your printer when instructed to, or after the software install has completed.

    Let me know if you still have issues :)

    Apr 28, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe


    I had the same problem and was able to fix it by following the instructions in this link:

    http://forums.cnet.com/5208-7590_102-0.html?forumID=67&threadID=300180

    Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

    Jan 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Install dell old a940 printer on new acer aspire 5920 notebook with windows vista


    I have the same problem but with an acer 5570Z. It used to work with the dell all-in-one, however, one day it just stopped working. It always says it cannot communicate with the printer. I've tried uninstalling it, and reinstalling it several times---no luck.

    Aug 24, 2008 | Dell A940 All-In-One InkJet Printer

    1 Answer

    A10A940 Dell Printer


    Our black ink quit printing, cleaning did not help. I finally got it to print by selecting:

    PRINT, PROPERTIES, PAPER SETUP, SPECIALTY PAPER, PHOTO/GLOSSY

    Good luck!

    Dec 15, 2007 | Dell A940 All-In-One InkJet Printer

    1 Answer

    Dell A940 smeared printing


    Our Dell AIO A940 stopped printing black ink (it went throught the motions but he paper came out blank). Finally got it to print by selecting:

    PRINT, PROPERTIES, PAPER SETUP, SPECIALTY PAPER, PHOTO/GLOSSY

    Maybe it will work for you! Good luck!

    Dec 11, 2007 | Dell A940 All-In-One InkJet Printer

    1 Answer

    Printer all in one A940 from Dell


    Vista is a brand spanking new OS. Your printer may need updated drivers to be compatable with vista. It should otherwise install automatically as it has in past. Go to dell website, and download the most recent driver (vista compatable) from them. It wouldn't hurt to see if cahnges in manual too and download it also.

    Sep 01, 2007 | Dell A940 All-In-One InkJet Printer

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