I had problems with getting faxes out of the memory when it asked for me to submit the paper size. I've eventually found out you press the function key, followed by memory reference key then press OK. Hope this is of use to anyone.
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fax element of the Printer contains a memory feature for storing
faxes in the event of a printing problem. This feature is useful for
protecting yourself against missing faxes if your printer runs out of
paper. In order to retrieve missed faxes, the feature must be
switched on when the faxes arrive. You can reprint faxes stored in
the device's memory from the main control panel. You should allow
approximately 5 minutes for this task, or longer if many faxes are
stored in the memory. Instructions: Load paper in the input
the "Setup" button on the front of the printer.
"Tools," then "Reprint Faxes From Memory."
"Cancel" to stop printing. Faxes are printed in reverse
order; the most recent fax is the last to print.
ERROR LCD: WAITING FOR REPORT Solution:
Set [AUTO PRINT RX] to ON (MX300 / MX310)
AUTO PRINT RX
[AUTO PRINT RX] is set to [OFF], incoming received faxes will be
temporarily stored to memory and transaction reports (TX, RX and
Activity) remain in memory. The default setting is [ON], which means
incoming received faxes and transaction reports will automatically
The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
Ink is low or has run out
The paper size and type is not set correctly
Paper has run out
The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
Press the <FAX> button to enter the Fax menu.
Press the <Menu> button. [FAX SETTINGS] is displayed
Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.
Press the left arrow to select [ON], then press <OK>.
Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.
At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.
When this option is set ON, the fax machine will not monitor the ink
level of the ink cartridges. If ink is low or out, received faxes will
print with streaks or blank. Furthermore, once the fax is printed, it
will be deleted from memory.
To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
store received faxes in memory when ink is low or out, press the left
or right arrow to select [OFF] and then press <OK>.
Press the <Stop/Reset> repeatedly to return to Fax standby mode.
This answer maybe a little late for you but for anyone else tring to print fax stored in memory:
1. Press Menu - Fax Functions will display
2. Press 2 - Print report will display
3. Press Enter - Last Transact will display
4. Press 7 - Reprint Faxes will display printed the pages
5. Press Enter
This will print all faxes in memory. Press Stop when you have printed the pages you need.
You can print fax log (Press 2 after step 3) to see what is in memory
Do you have faxes in memory? You may need to either erase faxes in memory or print them out. Printing a Fax in Memory If you have Fax Storage ON for remote retrieval, you can still print a fax in the memory when you are at your machine: 1 Press Function/Set, 8, 4. 2 Press Start. 3 Press Stop. (See Turning On Fax Storage, page R-2.)
Sometimes turning it off and on again fixes it.However, we started having a problem where it would print out one page after you powered it back on again and then give the "incorrect paper size" message.I've found that by either holding down the green button or repeatedly pressing it while it powers back on (and held until the first page prints) fixes the problem.
DON'T KNOW IF THIS WILL HELP-BUT MY PROBLEM WAS SIMILAR--MINE WAS SAYING PAPER TOO NARROW WHEN I WAS TRYING TO PRINT AND COPY. I JUST KEPT MOVING THE FRONT SLIDER AND THE LEFT HAND SIDE SLIDERS BACK AND FORTH AND TOOK THE PAPER IN AND OUT --TRIED AGAIN AFTER EACH TIME--IT EVENTUALLY FIGURED OUT I DID HAVE THE RIGHT SIZE PAPER--
ALSO TRY---MENU--THEN--COPY SET-UP--THEN PAPER SIZE--SEE IF PAPER SIZE IS SET RIGHT.
I've had this 830 for about 5 months now and am very impressed with its speed, but the glitches, Holy Smoke. The one you're describing is one I've had before. The only solution I've found is to unplug the machine, wait about one minute and plug it back in. All is then OK. The problem with that system is that if there are any more docs in memory, you've lost them. I'm having a similar problem with receiving faxes. The first sheet prints, and then the display indicates that there is a 'fax output error check page size and press OK'. The memory light shows that there are more pages of the fax (I presume) that need to be printed, but they won't be because of this error. Of course one checks the size and presses OK but it simply prints out the same page followed by the same error message. This could go on for eons if one would allow it. I then have to unplug the printer, wait and plug it back in, and again all is well, but I've lost the documents in memory. There are so many little quirks with this machine I am almost tempted to go back to my miserable HP, but I've chosen to keep working with the MP830 with the hopes that after years of learning its idiosyncracies, there will eventually be a class action suit against Canon which I will be part of, to cover the cost of psych services and physical therapy (bas shoulder from throwing the machine out the window. Wes
Try this first..... Some faxes can be configured for different paper sizes for timing of the preinting process. This would be either tabs on the back of the paper drawer of a soft setting found in the owners manual.