Question about Acer Aspire 5315 Notebook

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Acer aspire 5315-2077

After using magic jack, i now have no sound. device manager says no audio device installed. tried re-installing all drivers to no avail. is there a replaceable sound card in this thing?

please help!!

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  • charles jorden Jan 29, 2009

    i have since disposed of magic jack. i have tried to uninstall and re-install all audio devices and drivers. even downloaded newest driver from realtek. the device manager says 'this device cannot start' (code 10).

  • charles jorden Jan 29, 2009

    i scan weekly using avg. i also run spybot. i'm running vista home basic...

  • charles jorden Jan 29, 2009

    driver date: 8/7/2007



    driver version: 6.0.1.5462



    i tried to update driver, but said it encountered an error 'this device cannot start' (code 10)

  • charles jorden Jan 29, 2009

    did my sound card get fried?



    does it even have a sound card? i can only find limited info about this laptop, and nothing really useful.



    i'm thinking maybe on-board audio chip...

  • charles jorden Jan 29, 2009

    slick little program!!!!



    thanks. i ran it, and it did find problems and fixed them. but not my sound issue :(



    it must be hardware.



    any other suggestions would be helpful. i cannot find out if it is on-board audio or add-on.

  • Dan rogers
    Dan rogers May 11, 2010

    that is always a possibility. You can try to contact the manufacturer and see if they have a software test you can run to check your chip

  • Dan rogers
    Dan rogers May 11, 2010

    Try to download malwarebytes here. Run a full scan and see if anything comes up. I recommend malwarebytes over avg any day of the week. If your computer doesn't come up with anything i have one more idea but i am having a problem finding the program. I had the same problem with my cd-rom and i ran a registry program and it fixed something in the registry and now everything works. I think it would also fix your problem.....if I can Find it

  • Dan rogers
    Dan rogers May 11, 2010

    When is the last time you scanned your computer with anti-virus software?

  • Dan rogers
    Dan rogers May 11, 2010

    Try to go into the device manager again only this time have the computer search for new hardware. Hopefully it will pick up your sound device and then you can re-install the drivers.

    You can also look through the setting in your magic jack program and check to see if it automatically sets something else as your sound device


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  • Master
  • 413 Answers

I found it!!! hopefully this will work for you as it worked for me

http://www.digitalsupporttech.com/en-us/download.htm#

Posted on Jan 29, 2009

  • Dan rogers
    Dan rogers Jan 29, 2009
  • Dan rogers
    Dan rogers Jan 30, 2009

    if you want to see if it is on the motherboard (it most likely is nowdays) it will be grouped up with all the other plugs in the back of the computer. If you look at what is normally the bottom of the case you can see expansion slots. This is where the soud plug would be if it was a daughter card

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  • Master
  • 679 Answers

It may show up under USB devices, your audio is Realtek, check to see if it's showing up in device manger. Old trick is to remove the hardware by deleting it from device mgr, reboot and it should pick up the hardware and then install the software for it. The realtek is what I am describing, make sure you physically remove the magic jack before doing this.

Posted on Jan 29, 2009

  • George Bill
    George Bill Jan 29, 2009

    If you look in the device mgr. fot audio devices, you should see sound devices. Expand that by dbl clicking on it. You should see the panel that has the driver for your realtek sound, tell me what it says. I can fix this easily if I could see it but I must rely on you to be my eyes and ears. Let's see if it says in the expanded applet that your sound device is working properly

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