Question about Ultimate Ears 5 Pro Consumer Headphones

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Repair Ultimate Ears earphones

Hiya, a client of mine has handed me a set of Ultimate Ears earphones but can't remember exactly when they were purchased (sometime in '08) and has no proof of purchase. One ear peice has become detached leaving some wires exposed. I have no paperwork at all so I'm even unsure as to which particular model they are, I just know they cost around £150. I've been asked to get a quote for their repair but at the moment I'm finding it hard to find anyone able to repair them. Any suggestions?

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  • Anonymous Mar 10, 2009

    same issue for me - cable detached from the earbud leaving one exposed wire. (Detachment is NOT at the part designed to detach). Mine are recently out of warranty period.

  • alexalee Mar 12, 2009

    After three years service, the plastic housing of the left earphone came apart, exposing the wiring and speaker which no longer works. Pressing the two halves of the housing together does not restore the sound. Ultimate Ears will not accept the product for repair and I cannot find anyone with the expertise to do so.

  • boogie boy Mar 23, 2009

    love love love these phones, but same problem with detached cable on left side.  I am frustrated as hell, only 16 months old. the temptation is to buy another set but am afraid of the same thing happening again? any suggestions for a fix or robust alternative would be welcome

  • mcgarrym Apr 09, 2009




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    I have the same problem, when removing the detachable cable
    it has pulled out some of the wiring. Have contacted ultimate ears (twice) to
    try and find some one capable of repairing the problem but they have never
    replied to my questions. If anybody knows of a repair centre that would be

  • sebastianbei Apr 20, 2009

    Same here! The cable-jack came out of the phones body on the left side, when I pulled the connector. Seems like the glue is the weakness. Maybe someone knows if it`s possible to open the body without destroying, so I could solder the jack. Sorry for my poor english, I`m from germany


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I had the same problem with my 5 eb headphones, and after running all over town from music shops, to electronics repair stores, I found the answer: jewelry repair. Not all jewelers have the equipment [most use torches, which are a no no around all that plastic], but one jeweler in my rural town has a laser to repair delicate jewelery. They took care of me.

As far as "robust alternative would be welcome" goes, I regret not forking over the extra $50-75 for a pair of Shure 425 which have detachable/replaceable wires and drivers. Plus they supposedly sound even better. Never again on ultimate ears for me....

Posted on Dec 16, 2010

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I had the same problem and tried a repair by disassembling the headphone. However the housing is glued together and I had to cut the earphone apart to get inside, and it does not look like it will be easy to glue it back together. Great headphones, I love them but I will not get another pair with this cable design as it looks like this is a design flaw that will occur with all UE headphones that have this configuration. Does anyone own the new 700's? Wondering if these might be more durable.

Posted on Feb 23, 2010

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