Question about Lexmark X2350 All-In-One InkJet Printer

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PC not reading printer

I am using Windows XP and my PC is not communicating with the printer. I am using a USB cable. When I go to print a test page a window opens up saying no communication with printer.

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  • jckvalatie Mar 09, 2009

    I have used the Lexmark X2350 for several years and replaced the cartridge many times. The time, I printed the alignment page and scanned it in as directred. But I couldn't print anything after that. I keep getting "the printer is not communicating.....' message and I have turned everything off and on, unplugged and replugged the UBS and power cables, checked to make sure they were properly plugged in at the outlet and computer, over and over. Still won't print. (It's just connected to my personal computer, nothing fancy. I would love help!

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With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install:
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the software asks for the printer connect it and continue

Posted on Feb 05, 2009

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1 Answer

Printer will not communicate with the computer


1. Walk over to the printer and print a test page directly. The procedure for printing a test page will vary from model to model, so you may need to consult the user guide that came with your printer. For most network printers, you can print a test page by navigating the "Information" menu on the control panel and choosing "Print Configuration" from the menu. For many desktop printers, you can print a test page by holding the power button until the page begins to print. If you can print a test page from the printer, but not from the computer, you know there is a communication problem between the printer and the PC.


2. Remove the printer cable from the back of your printer and the back of your computer. After the cable has been removed, carefully put the cable back into place, making sure that the printer cable is tight. If your printer uses a parallel cable, be sure that it is fully seated on the back of the printer and on the computer. If you are using a USB cable for your printer, be sure that the tab is fully seated in the computer, and that the square end of the cable is firmly connected to the printer.


3. Power down the printer, the restart your computer. Click on the "Start" button and choose "Control Panel" from the menu. Double-click the "Printers and Faxes" icon, locate your printer, right-click on it and choose "Properties" from the menu. Click on the "Print Test Page" button to send a test page to your printer.


4. Look at the network card on your network printer to see if there is good communication between the printer and the network. You should see a flashing green light on the network card. If there is no light--or if the light is amber or red--the communication is not happening. To test the network communication, remove the network cable from both the network cable and the network port on the wall, then reseat the cable and check the communication again. If the problem remains, you will need to remove and replace the printer's network card.

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It can be a connection problem, since the printer and the computer are not communicating, probably the cable is bad, so if you have a different cable that we can try that will be better so we can check if its only a cable problem ...

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Perform a Factory Reset


Turn the printer power switch OFF on the right side of the printer. Check that the front cover is closed.


Turn the printer power switch ON while holding down the GO button until the Toner, Drum, and Paper LEDs are lit.

Release the GO button. All LEDs will be off.


Press the GO button 8 times. The Ready LED will flash briefly while the printer is reset. After the printer is reset the Ready LED will be lit.



Print a Test Print Page


Print the Print Settings by pressing the GO button three times.

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- If the Print Settings pages print, the problem is isolated to printing from your computer. Verify the printer cable connects from the back of the computer directly to the printer. If the cable has become disconnected, loose, or connects through another device, the printer may not be able to print.

Check the Printer Driver Properties

Follow the instructions below based on the operating system installed on your computer.

Windows 7:

Click on the Windows icon => Control Panel => View Devices and Printers.


Right mouse click the Brother printer. Left click See What's Printing. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


Click Properties from this Printer menu list.


Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

Click the General tab and Print Test Page button. The Windows test page should now print.

- If the Windows test page prints, try printing from a program.
Windows Vista:

Click on the Windows icon => Control Panel => Printers or under Hardware and Sound click Printer.

Right mouse click the Brother printer. Select Run as administrator and left click Open. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


Click Properties from this Printer menu list.


Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.


Click the General tab and Print Test Page button. The Windows test page should now print.


If the Windows test page prints, try printing from a program.


Windows XP and 2000:


1. For Windows XP Professional, click on Start => Printers and Faxes.


For Windows XP Home Edition, click on Start => Control Panel =>Printers and other hardware => Printer and Faxes.


For Windows 2000, click Start => Settings => Printers.


2. Double-click the Brother printer to open the print queue. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.


3. Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


4. Click Properties from this Printer menu list.


5. Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.


6. Click the General tab and Print Test Page button. The Windows test page should now print.


- If the Windows test page prints, try printing from a program.


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