Question about Brother IntelliFAX 1840C Plain Paper Inkjet Fax

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No dail tone

When i pic up the handset, there is no dail tone, and i cant phone or fax, and cant receive either. When I phone to the fax it just rings in my ear on the other phone and nothing at the fax, even if i pic up the handset it just keeps on ringing on the phone I'm phoning from! I checked the line, it's working, I also checked the pulse/tone setting.

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IS THE PHONE LINE PLUGGED IN TO THE RIGHJT JACK YOU WILL NEED TO CHECK THIS OUT FIRST GOOD LUCK BROTHER TECH

Posted on Feb 03, 2009

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How do I get my fax machine to receive faxes. my manual is not clear.


First, plug a phone line to the 'Tel' port on the left side. Manual receive fax, pick up handset when fax is ringing and press 'Start' when you hear fax tone.
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How do i get dial tone on fax machine


first, as a tech, i would make sure your phone jack works, then also make sure the line is plugged into the "line" jack on rear of fax. if those two steps are verified beyond a doubt, press your "hook" button and listen for dail tone. if none, pick up handset and listen. if you get tone on handset, then your speaker is disconnected. if you don't get a tone either way, then chances are you have a bad "NCU" board.

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How can I get the telephone on my Brother Fax T96 to work?


Step by step information at the link below.
Brother Fax T96
The F/T Mode is used to allow the fax machine and the telephones to share the same telephone line. When a call comes in, the fax machine and all extension telephones on that line will ring according to the number of rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the telephone line. If someone is sending a fax automatically , the sending fax machine will transmit a fax tone (a series of beeps every 3 seconds).
If your fax machine hears these tones, it will receive the fax.

If the fax machine does not hear any fax tones, it assumes it is a telephone (voice) call and will begin ringing the F/T ring tones (double ring) for the length of time you selected for the F/T Ring Time. These tones will only ring on the fax machine's handset (extension or external phones will not ring). At the end of the F/T ring time the fax machine will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
  • If you answer the call before the fax machine(during the ring delay period) and determine it is a fax, you can transfer the fax to the fax machine for receiving.

  • If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91 for New Zealand (remote activation code) on the telephone keypad, wait to hear the fax machine turn on (chirping sounds) and then hang up.

  • If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the Fax Start or Start/Copy key on the control panel of the fax machine and then hang up the handset.

  • If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
    To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.

  • If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.

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2 Answers

Can not get a dial tone. Phone appears to be off the hook. How do I trouble shoot it?


Unplug the phone line from the fax machine. Wait at least 1 minute then call the phone number that goes to the fax machine from another line such as a cell phone. Make sure you get a ring and not a busy signal. If you get a ring then hang up the phone. Plug in the fax machine again and call the fax number again. If you get a busy signal then either your phone if off the hook, the switch that is actuated when the phone is placed in the cradle is bad or your modem in the fax machine itself has gone bad. Another thing to try is unplug the fax machines power cord for 30 seconds then plug it back in. I have seen the modems get "locked up" and keep the phone line open. Unplugging will sometimes reset this and get it working again.
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Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)

If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to
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