I have the palm treo 560 that i got off ebay. Was working perfectly until recently, i realized that the screen is not in sync. for instance in the menu screen, if i touch something that is first on the list, it brings up the second item. if i try to use the key pad on the screen. if i'm pressing 1 it shows 2 if i want 3, i have to touch way down in the corner for 3 to be used. before i could type a message and just click send on the screen, now it doesn't allow me to do that. I have to navigate with the arrow keys and highlight send so i can actually send my message. Can someone please tell me how to fix the problem or do i need to get a replacment screen?
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If you forget the password, the only way to get back in is to perform a "hard reset." Performing a hard reset causes you to loose all data on your phone unfortunately (numbers, texts, and all). Hopefully you've sync-ed up your data on your computer recently.
To perform a hard reset, do the following:
1 - Remove the battery cover.
2 - Take out the battery.
3 - Put the battery back in. An orange Palm logo will appear on your screen.
4 - While the logo is showing, press & hold the Power/End button until a black status bar appears on the screen, fills completely, and then goes away. Then you can stop pressing the button.
5 - Next on your screen will be a prompt to erase all data. Press up to say Yes.
6 - Next select your language and you have an empty phone to start a new. If you've previously sync-ed up your data, you can sync up now and add it all back.
I called Sprint tech support. With the battery in, hold the red power
button down until the screen comes on that asks you if you're sure you
want to reset your Treo (you will lose all information but hopefully
you're like me and synch it frequently with your desktop.) I reset it
and then synched it with my desktop and got almost all my info back -
just had to redo email passwords and some settings. It was easy.
probably dodgy software conflict. Try taking battery out and leaving for anhour or two then take out sim carrier. Put battery back and see if it starts properly. If not looping put sim in and try to switch phone on. if this works then there is a problem with software you have loaded so switch off back up before you sync. Then once you have synched the phone add back applications one at a time until you find the one that causes the problem. Of course you have to do it all over again once you have found the culprit!
Another cause, if you have attempted to upgrade the firmware, is a failure of the upgrade process. if you can't get this to work I am afraid the phone is bricked and needs to go back to Palm for repair.
You may be used to PocketPC ActiveSync.
HotSync is an asynchronous synch model - you synch upon demand but not continuously. Pocket PC devices synch all the time while in the cradle. There are advantages to both models.
If you want to synch a Palm OS device, you need to press the button. There are some extra appliactions available on www.palmgear.com that will force your device to synch upon a schdule.
The HotSync Manager was not designed to work this way.
While it may seem like a good idea to do what you are doing, I would never consider doing it. HotSync was designed to be a one-to-one relationship between a set of data on your PC and a set on your handheld. You are giving contrary messages to each PC by using it this way.
If you synch to an exchange server (via your Outlook account) you can get away with doing this because PocketMirror or the palmOne Outlook conduits and other conduits have settings you can make to notify HotSync that you are 'two-timing' :-).
However if you synch to Outlook in work and then to Palm Desktop at home (I suspect this is your scenario), I disrecommend this.
I recommend setting the Home PC to be a slave. That is, I set the conduits at home to be handheld overwrites desktop for the four personal information conduits - Calendar, Contacts, To Dos and Memos. Then when I am at home if I want to change some data, I add it to the handheld not on the PC. That way you have a kosher set of data that is up to date on the handheld and on your work PC. When you synch to the home PC, this data is cloned to the home PC from the handheld.
You can continue as you are but you will always have some uncertainty on your data integrity. Losing precious contacts or not showing up for a key appointment is a bad deal.
In a nutshell, make sure you have a recent synch to your PC of the 600.
Install the Treo 650 desktop software
Synch to the username of the 600
Your are done.
You should rename the Treo 600 or hard reset it (you will get data corruption if you synch two devices with the same username to one PC).
If you are paranoid, you can make a backup copy of your c:\program files\palm\ folder to begin with. This contains most of your settings and extra software on the 600. As you are an Outlook user, your personal data is probably in a PST file or it is stored in Exchange.