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You may try power resetting the unit and check if it helps. To power reset, turn OFF the DVD player and unplug the power cord from the electrical outlet for 30 seconds. Plug the power cord back into the electrical outlet and turn the player ON. Attempt to open the disc tray.
Depending on the model number of your DVD player, simultaneously press the POWER + STOP + EJECT buttons. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons.
NOTE: This step may not apply to all models as DISC1 is not available on all DVD players.
If this does not work and if the DVD player has DISPLAY and PREV buttons, press and hold the DISPLAY+PREV buttons for two seconds to unlock the drawer.
Is it a store purchased dvd movie or is it a dvd that someone made and gave to you? Computers sometimes have problems reading cd's and dvd's that someone made. Try a store purchased movie dvd or music cd.
When you press the button on the dvd drawer it does not eject? Clcik Start/My Computer then Right Click on the DvD Drive and click Eject.
If it still does not open, take a Gem Clip (Paper Clip) and straighten it out as much as possible. Then look at the DvD Drawer and you will see a tiny hole that you can insert the Gem Clip (Paper Clip) into. Push the Gem Clip (Paper Clip) while you press the button on the Dvd Drawer and drawer will open. Don't worry about damaging or breaking something, that is why that tiny hole is there.
OK. I assume the display does not say 'locked' when you press eject. A DVD drawer is run by a small rubber belt on most of these old machines. This belt can be worn out (Very common) The DVD drawer position is detected by a switch that can be pressed in or out to detect the drawer is closed or open. This switch can cause the drawer to stay in if it thinks the drawer is not yet closed. Cleaning the switch (Take the DVD drive out and remove and clean or replace the switch) can usually fix this. A fault with the DVD process cicuit board can also cause this. I would recommend a new machine if this is the case. Testing: Bad belt - the DVD drawer shifts a bit when the eject button is pressed. Bad switch - a whirring sound can always be heard when the DVD is first powered on. May give an error in the display. Bad process board - Generally, says open forever or close forever and will not change back to normal display. You cannot get any other functions to work after you press eject. Unplug the machine, its normal until you press eject again. (just a generic common thing)
That happens when you close the drawer instead of pressing the close button you can skip gears and it would have to be taken apart and re-calibrated. Sometimes it is just a glitch that you can over-ride using a straight pin into a small hole on the front (assuming this uses a drawer).
If you are unable to get the tray of the dvd player open either the player will have a hole in front for you to stick a (I use a straightened out paper clip) into and press in towards the dvd player. It will manually open the drive so you can retrieve your dvd or there will be enough of a lip on the tray door you can grab it and pull it open manually. Then I would try unplugging the player and waiting a few minutes and plugging it back in and you might get lucky and it may never happen again. Good luck . Hope it works.