Question about Casio EXILIM ZOOM EX-Z60 Digital Camera

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Lens will not retract

This problem has happened three times in the past. Each time I have been able to retract it after sever tries. The camera will still take pictures and save them. The other problem with this is that the zoom no longer works as well. It will zoom in an 1/8th of the way and then the camera will stop and then say "LENS ERROR" or "RETRY POWER ON" After that the lens does not fully retract. Actually it barely retracts and is still sticking out quite a bit. Please let me know if this is: one fixable, two cost effective fix, and three who should I send it too.

Thank you for your time

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  • glenroylevy Feb 01, 2009

    The lens extended when power on but unable to take picture. Tried to turn it off but it displayed, RETRY POWER ON, then LENS ERROR.

    Now the lens won't retract and the camera won't take or play pictures.

    The entire lens was replaced by CASIO about six months ago, because of white lines and very white pictures sometime ago. It worked fine since the lens was replaced. Would love to get a fix. Incidentally, the cost to repair it by Casio is now more than the cost of a new one.

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With Battery out try to pull the lens towards outside
Do that gently do Don't rip it off !!!
Probably you will hear a click sound and If you do,
than put the battery back turn on and you should be fine
Every case is different so of the lens is jammed this will help
If the lens assembly is damaged than the only way is to sell the rest of the camera for parts.

Posted on Feb 06, 2009

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