Question about Konica Minolta magicolor 2300DL Laser Printer

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FATAL ERROR Changing the ink cateridges, door wouldn't close, tried on several occassions and once it did close, the message "FATAL ERROR: 17H" has come up and it won't print - we have tried switching if off and that doesn't work.

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  • ucla_bruin Feb 07, 2009

    I have the same problem!

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  • Expert
  • 191 Answers

Your printer is laser printer change toner cartridge right,
you may try
1) Open the front door and remove the toner cartridge.
2) you will see a small round hole near the colour toner cartridge
3) hold a screwdriver in that hole and the carousel will rotate freely. 4) Move the carousel round and remove each one of three cartridges at a time.
set back all cartridge close door.

Posted on Feb 08, 2009

  • Frank Zhang
    Frank Zhang Feb 10, 2009

    any help for you please send a feedback thanks

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FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing
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open door, remove waste toner box then you have to find a small switch in left side and push it wit screwdriver or something, then you can rotate the toner rack manually. then install the waste toner box again and power up printer.

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This happened to me last week. A label (or part of it) has adhered to the belt inside the printer. It's an easy fix. Turn off printer and open the side door. Remove waste toner bottle. Lift blue handle in direction of arrow to 11 o'clock position to release belt unit. Carefully remove OPC drum by pressing and pulling handle as shown by little graphic (try not to leave this drum in lighted area and don't touch green drum with fingers). Next, remove two chrome thumbscrews (may have to use slotted screwdriver) on either side of belt unit, then pull out belt unit and inspect to find stuck label. You can rotate belt easily. I removed stuck label and then cleaned glue residue with Elmer's Sticky Out ( a citrus product with no solvents) and a soft cloth. Clean thoroughly and replace belt unit, replaced thumbscrews, OPC drum, and finally, the Waste Toner bottle. Close door, turn on printer and test.

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3 Answers

Fatal error 17H


FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing rack rotation

<Remedy>

Electrical components for detection of the malfunction
Rack motor (M2)
Rack clutch (CL1)
Rack home position sensor (PC4)
Master board (PWB-A)
Controller control board (PWB-P)

Rather than try to explain in more detail i can forward you the service manual (4.17mb) if you update with an e mail address

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Remove each of your cartridges one at a time and see if you can spin the toner rollers by pushing on the little white plastic gears with your finger. They will be tight but you should be able to spin the roller by moving the little gears around.

My printer started giving the Fatal Error Code 17H and I did all the removal of the four color cartridges and re-seating each of them to no avail. After removing each cartridge and checking to see if I could rotate the toner roller I found that the yellow cartridge was extremely tight. I took the cartridge outside and used a can of compressed air to blow all the toner off the roller and tapped the cartridge on all corners and shook it back and forth several time. Finally I was able to get the toner roller so that it would rotate when pushing the little white gears like the other three cartridges.

After replacing the cartridge in the printer it worked with no more error codes. Hopefully this will fix the problem until I can order a new yellow cartridge.

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1 Answer

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Try going through each toner cartridge again. The error is linked to incorrect rotation usually caused by badly seated toner cartridges.
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