Question about HP ProLiant DL320 G4 Server

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Smart start utility doesn't detect controller disk

I am trying to deploy the operating system using the option deploy server, but it shows message that system has not got to right controller disk. It shows 0 MB size for that, and also controller is detected unknown. My server has got two sata drives, but on smartstart utility it doesn't detect any of them. I have used all the option to fix it, but doesn't work. Any help will be appreciated.

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Re: Smart start utility doesn't detect controller disk

Lets have a few more details and see if we can get it solved. Is this a new server that has never been used? If used, was it used before by you successfully and you are just now having the problem on reloading? What version of SmartStart are you running? What type of drive controller is in the server? How are the drives connected to the system? By the on board controller or via controller card? Also, check the BIOS settings to see if the system is setup to boot from the controller you have in the system and there are no interupt conflicts. Kenneth

Posted on Jul 27, 2007

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Where is poweredge 1800 display led connector Embedded System Management (ESM) log - also called System Event Log (SEL) or hardware log - reports potential hardware problems in Dell PowerEdge servers. Sometimes, simply turning off the server and disconnecting it from the electrical outlet will remove the error message. Wait approximately 10 seconds, and then reconnect the power cable and restart the server.

Other times, you will need to clear the ESM log to remove the error message. For instance, error code SEL FULLindicates that you will need to clear the ESM log. (You will lose the server's event history.) There are different ways to clear the ESM log.

To use DSET to Clear the ESM Log
  1. Download and open the DSET utility.
  2. Click the plus (+) next to System, and then click the plus (+) next to Logs.
  3. Click ESM to highlight it.
  4. Click Clear ESM Log located in the upper-right corner of the page.
To use OpenManage Server Administrator (OMSA) to clear the ESM log
  1. Start OpenManage Server Administrator (OMSA).
  2. Log in to OMSA by entering your username and password, and then press Enter.
  3. Click the Logs tab, and then click Hardware.
  4. Click Clear Log located next to Options.
To use Dell IT Assistant to clear the ESM log
  1. Start IT Assistant.
  2. From the middle System Tree bar, select your server by clicking it.
  3. Click the Logs tab, and then click Clear Log in the upper-right corner of the page.
Find your Dell PowerEdge server model in the chart below for other ways to clear the ESM log:

PowerEdge server model How to clear the ESM log 2300, 2400, 2450, 2500, 2500SC, 2550, 4300, 4350, 4400, 6300, 6350, 6400, 6450
Use the Log2Txt.exe utility to clear the ESM log:
  1. Start your server to the Log2Txt utility.
  2. When you see the ESM Log main menu appear, press 2 on your keyboard to select Clear ESM log.
  3. When the ESM Log main menu reappears, press 5on your keyboard to exit the utility.
1650, 1850, 1800, 2600, 2650, 2800, 4600, 6600, 6650, 7150, 6800, 6850, R900
Use the DRAC or ERA to clear the ESM log:
  1. Type the IP address of the Remote Access Controller (RAC) in the web browser address bar, and then press Enter.
  2. Log in to the RAC.
  3. Click the Logs tab, and then click Hardware.
  4. Click Clear Logs located in the upper-right corner of the page.
1850, 2800, 2850, 6800, 6850
Use the program BMCCFG.exe to clear the ESM logs:
  1. Download and extract the Dell OpenManage Deployment Toolkit here.
  2. Go to x:\Dell\Toolkit\Tools, where x is your primary hard disk drive.
  3. Copy the file BMCCFG.exe to a bootable floppy disk.
  4. Start the server from the bootable floppy disk.
  5. At the command prompt, type bmcc - clearsel, and then press Enter.
    The message "Clearing SEL" will display while the log clears.
1950, 2900, 2950, DP500, DP600, NF500, NF600
Use the BMC/BIOS to clear the ESM log:
  1. To open the BMC menu, press the Control + Ekeys during POST.
  2. From the list, select System Event Log, and then press Enter.
  3. Select Clear System Event Log, and then pressEnter.

Jun 09, 2014 | Dell PowerEdge 1800 Server

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Hard disk drive not detected during installing windows server 2003

It depends on what type of drive you are using. Plus, you may have to specify the array controller drivers if your are using the SAS (Serial Attached SCSI) drives.

May 22, 2013 | Dell POWEREDGE R610 (4640223) Server

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Hi guies the windows srever 2003 files in my hp ml370 is corrupt and i tried to fix the prblem by format one hard disk partition in my scasi disks array and installing win srv 2003 on it but whe i log on...

HP SmartStart CD x32
The utility to use to set up the ML370 g3 server is the SSCD (smart start cd) this is a guided installation cd that will help you set up the array, install drivers and diagnostic utilities and after that
will request the windows cd so that you can finish the installation.
1. download SSCD from here
2. extract the zip file
3. burn the ISO image to a cd
4. boot the server to the cd
5. choose from the main menu the option "Deploy server"
6. follow the wizard

Oct 26, 2010 | HP Compaq ProLiant ML370 G3 Server

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I have a Dell Poweredge 1800 with 4 Cheetah 10K.7 Ultra U320 SCSI Drives which are supposed to be mirroring each other in case of failure of one hard drive the exact same thing is on the others. Drives 1...

This is a quite serious matter to be solved. The information you have provided is not enough at all.
What you have to include in here:
  1. First, Be precise. Don't assume.
  2. How did you recognized the failure. Which indicators or POST/BIOS/RAID BIOS reported you the errors? Was it from the OpenManageSA?
  3. Please specify the Hardware Controller model and manufacturer with the version (RAID controller).
  4. Which Operating System do you run (or ran)?
  5. Are these disks Hot Swappable?
  6. Have you used hardware RAID controller or software RAID? Provided by OS.
  7. Do you have Dell OpenManage Server Administrator?
  8. How do you describe the RAID configuration? Are you sure that Disk 1 and 4 are mirrored to 2 and 3? You must be precise. Because raids can be used in many ways. You can combine any two disks and mirror them to any two disks. Even though it prevents hard drive failures, if your OS had an issue Mirrors may not be an option to recover it.
  9. That message is a Warning Message. However Drive Roaming has completed. You don't need to worry about that.
  10. If your BIOS has associated firmware controllers you could rebuild the array. But you may have to add new disks to replace others. You may need to update the firmware if necessary.
  11. Then if you plan to use disk 2 and 3, you have to position them to 1 and 4. Then try to rebuild the array. But you may have to have Controller Drive installed on the disk. That varies from type to type. So I cannot say exactly. However if the mirroring of the OS is done to one disk, that disk would be enough. But you have to be certain. Reconfiguring should be done using both the disks replaced if you do not know anything about the configuration.
  12. Check BOOT ORDER. Change it if necessary. If disks fail again check one by one and repair them using a separate machine.
  13. Use Dell Software (OpenManage Server Administrator, if its the one available). Rebuild and or Resync the array.
  14. If boot record errors occur, you have to boot from CD/DVD and repair the Boot Record and/or MBR.
  15. If you need any other issue like BSOD, please write them down. Make sure the OS is not corrupted. If you backed up the System Status, restore it in such a case. Do an In-place Upgrade otherwise (will replace the OS files only, not data).
  16. Use the manuals for Dell Server and RAID Controller if you do not know how to use properly.
  17. If all the options are not working, you have to contact an engineer at Dell.
Feel free to contact again.
Thanks for using Fixya!

Aug 27, 2010 | Dell PowerEdge 1800 Server

1 Answer

Install an operating system (Windows Server 2008) on a used HP

Hi, Have you checked the BIOS? Check the Backup ROM option (change to Backup ROM)
If you haven't change the Boot Order: Go into RSBU and change the Order.
Note: If you have Scsi you do not need to do any additional things rather than this. If your product has a Smart Array Controller, during the POST, press F8 during the Smart Array controller ID to access the configuration utility, delete and re-create the disk array to wipe out whatever might be on the disks.
Feel free to contact again. Let me know what happened.
Thanks for contacting Fixya! (Please rate the answer as well)

Jun 25, 2010 | HP Compaq ProLiant ML350 G3 Server

1 Answer

I cannot install windows xp in ibm x3400,the system is currently raid5,it shows message hard disk not detected. thanks

I believe your HDD must be a SCSI disk whose drivers might have come along with the HDD.While installing XP it gives an option to install third party drivers for your HDD, Hopefully after that it would start detecting

Aug 26, 2009 | IBM x3400 Server

2 Answers

How do I make IBM 346 server detect a scsi disk

Make sure it is connected properly and that it is displayed either in the motherboard's setup screen or in your SCSI controller setup screen.

Both of these locations can only be accessed during the computers POST which is before the operating system starts.

Once the hardware is recognized by disk controller your operating system will "see" the disk and allow you to manage it.

I hope this helps.

Jun 19, 2009 | IBM eServer xSeries 346

1 Answer

System Partition Compaq ML370.

Is your new hard disk is of same company and config. Hard disk of another company may cause this problem

Apr 14, 2009 | HP Compaq ProLiant ML530 Server

1 Answer

Run Compaq Array Configuration Utility

Hi Foambob,

Try all means to get a smartstart CD.
Normally new version will be able to use on older hardware , but no guarantees.
I have always found it easier to use smartstart CD auto mode.
You can also do the install and then run ntssd to update all the drivers etc., but I don't recommend it for novices. Use the auto mode , it takes longer but safely and surely.

Good luck

May 21, 2008 | Compaq ProLiant 5500 Server

3 Answers

Drive array problem

Hi Nick ,

As of now you can Select "F2" to accept data loss and re-enable logical drive. This Load OS Normally .
It seems that one of the HDD in the RAID 5 has failed , Did you notice any LED indications like red or amber on the HDDs ?? if so get that hdd replaced . Make sure the Failed HDD is replaced .
You can run the Array Diagnostic Utility from HP System tools to check the Failed Drives and also frimware version of the controller . If the frimware is not latest Update it from HP website. DL380 G4 should have Smart Array 6i controller .

Hope This was Helpful
cheers :)

May 17, 2008 | HP Compaq ProLiant DL380 G4 Server

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