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in product box your laptop name and model
then click next
scroll till you find your laptop then click
a page with options will appear
choose your option
please let me know if this has solved
First download a small program called Unknown Device Identifyer Run on your laptop and click on the sound device hardward if there is one and Most of the drivers/software I get are from a web site driverguide.com you need
to fill out a free registration then search for the driver you need
download it in a format you can use install it and then most times
reboot the computer