Every thing is missing

Did you remember to put down the presser foot? I know that sounds silly but that is the one thing people forget the most when doing free motion.

flat side goes to the back of the machine

insert all the way up into the needle holder

Is it your tension belt? If it is under warranty, call Sears. If not, take it in to Sears sewing machine department and ask a salesman, they usually are good about helping you out. Without seeing your machine, I don't think we can help you. We would only be guessing what is wrong.

E1 error message is a blown fuse problem.
Check out this site it shows you how to fix it http://www.sewingmachineryrepair.com/forums/index.php?topic=79.0

Not sure if you are doing embroidery w /a hoop and all, which I don't do but I have lots of decorative stiches . Ytp lacing some tear away interfacing below the fabric you are going to sew. Most stitches come out top to bottom. Say I have an alligator option. Image will be about 1 1/2 inch , Try it on a piece of scrap fabric to start. I used muslin and the tear away bnacking to stabilize the design on lettering and patters.Also use good thread. I like Guttermans. Coat and Clark / Sulky are very fine and snag and tear easily. Good luck. Keep trying. The design you sew will show on both sides , so if you do not want that you will have to add another level of fabric to the backside after completing the design. Hope that makes sense.

I have this machine also. Make sure your needle has been placed the right way around w/flat of back needle to back entry port. Also raise the needle up to the highest point it will go, sometime the alighmnet is off and if this doesn't work then you may need a service call.This machine is made by Janome for Kenmore, so most Janome parts will fit yours too.

What machine? If it is a 19606/19365 and you are using stitch number 19, then tha twould be normal. It is a tacking stitch. If it is not a electronic, please reply with a model number and I'll try to help!

Thanks,

Bonnie

the two sizes of monograms letters are upper and lower case

Find a local dealer who sells Janome. This machine and most Kenmore's are made by Janome. However I know theyb will charge $80 or so to ven lok at it. I have this same machine also refurbished and no big issues as yet except buttonholer foot was broken when I got it. Am still awaiting a new one a month later.

thanks but can't find a screw on the bobbin case, could you be more specific?