Question about Panasonic DMP-BD30K Blu-Ray Player

3 Answers

Panasonic DMP-BD30 won't read blu-ray disks

This unit is one year old, was stored in a closet for 11 months after being used one month (divorce situation). Worked beautifully for that month. Plugged it in to the same video setup I had before in my new apartment, and now refuses to play any blu-ray disk (says "NoREAD", then "STOP"). It does play regular DVDs...what a waste.

I'm guessing from the way its acting that it's out of warranty. Really angers me that for so little use I've got to pay someone to fix what is obviously Panasonic's problem. Any suggestions? Anything I can do other than drop a couple hundred bucks fixing or replacing this boat anchor?

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  • scottdeaver Feb 02, 2009

    Cleaning the disk was the first thing I had tried. The second thing I tried was upgrading the firmware to 2.6 (which couldn't be done via the instructions on the Panasonic website - I had to use the SD card and get the instructions from a Best Buy salesman, believe it or not). Even with the new firmware, still wouldn't read blue-ray disks. I bought a Sony at Best Buy (which I should have done in the first place) and that one works works fine. I'll send this boat anchor off to Elgin, Illinois, and they will try to charge me some outrageous amount. When I decide it isn't worth it, they will then try to charge me $65 to send it back to me (the actual cost is around $11 UPS) in hopes that I will let them keep it. When I refuse to pay the exorbitant charge, they'll keep the player, fix a $2 resistor that they know goes bad in these when you build up static electricity walking across the carpet in the winter because their ground plane is insufficient, and resell it as refurbished for $200.00. That's how Panasonic operates (a friend of mine works for one of their contract shops). I learned my lesson, will buy Sony here on out.

  • Anonymous Mar 16, 2009

    Plays only regular DVD's after fifteen months of flawless playing. Odd....

    Put in the newer firmware 2.7 also....no dice. Paid a whopping 499.00 for this thing. Feel sick about it.

  • scottdeaver Mar 26, 2009

    I sent the unit off to the Panasonic repair facility in Elgin, Illinois. They determined the drive was bad (cost to repair $350.00), and even though the purchase date was marginal for the one-year warranty, they replaced the drive under warranty and sent it back to me free-of-charge (I did have to pay the $20.00 to ship it to them in the first place). Because they chose to be generous about the warranty period, my comments about them over-estimating and then keeping the unit were wrong and not fair to them. The unit works great now, and I will keep in mind the suggestions about keeping the laser clean (although I should note the technician did state that they've had to repalce a "ton" of these drives). Thanks for the help.

  • scottdeaver Mar 26, 2009





    You will need to get an RMA# - the live chat option on their support site works best and is the fastest. Alternatively you can call the tech support hotline number or the service center directly (see below). I've also posted the address. I also did not have my receipt - I knew the date I bought it from a Best Buy cancelled check. I wrote them a letter explaining the problem, and gave them the honest date even though it was a few days over the warranty limit. They called me and asked me again when I bought it, and then cut me some slack on the exact date. I don't know if they would do that when the difference is as great as three months, though, but probably no harm in asking (they will know if you lie becasue of the unit serial number - they can't know exaclty when it was sold, of course, but they do know when it was manufactured and the gerneral time frame they were sold from lot numbers are coming in for service sold by the same vendor. Despite my first comments about an earlier experience with my Panasonic projector, in this case they bent over backward to help me out, so hopefully they will work with you.



    NTSC Technical Support Hotline
    Phone: 1-800-528-6747 (option 2)
    Fax: 1-888-809-6198
    9am - 9pm EST M-F

    Or via the Internet
    E-mail: psditech@us.panasonic.com


    Repair Center



    Panasonic Repair Center/HSI
    1615 Dundee Avenue, Dock G
    Elgin, IL 60120
    Phone: 1-800-528-6747 (option 1)
    Fax: 1-800-446-8634
    8:30am - 6pm EST M-F

  • Anonymous Apr 11, 2009

    Exact same problem for the most part. Won't play brand new blu-rays. Still plays older ones, DVDs, CDs, and MP3s on DVD-Rs. I'm updating to 2.8 firmware now. I'm hoping that's it.

  • djsilvus May 06, 2009

    Precise same problem with my unit -- plays DVD, but not Blu-ray. I'm hopeful a cleaning disc will solve the problem, but I'm not holding my breath. I know it's not an update issue, since discs that were playable no more than 3 weeks ago now are not. My purchase date was less than 1 year ago, but I don't have my receipt any longer.

  • ronorlando May 17, 2009

    Same problem so I guess I have a $500 DVD player. I have all the updates and new or old wont play BluRay only DVDs. Of course its about 14 months old

  • mark389 May 24, 2009

    Same problem.  Had it 18 months.  Plays DVDs fine - won't read Blue Ray Discs.  Doubt it's "dust" if the laser is working fine for regular DVDs.  Even used canned air from 12" away so as to do no damage.  Will be calling the Panasonic Repair Number.  If it's unfixable, or expensive to fix, will NEVER buy a product from Panasonic again!  $499 is a lot to pay for a piece of **** that breaks in 18 months.

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I have had a similar problem. and Sometimes the discs will play then mess up a few minutes into playing.

I believe the problem (and my solution) is that there is dust getting on the lazer eye. Taking a cleaning disc and running it several times it has fixed it. It appears the dust gets on the Disc-Tray then transfers onto the disc, gets knocked onto the laser eye. I also cleaned the dust off the tray and have no had any issues, but will be watching out for anymore. It appears once the thing messes up that the units disc memory will not let the disc play any more because of improperly removing it without it de-initializing it. weird.
Until you can put some other blu-ray in there to wipe the memory.

Posted on Mar 26, 2009

  • Mafan100 Mar 26, 2009

    Awesome. Thanks for the update. This unit was given to me as a gift about a year ago. I don't have the receipt or anything like that. What did you need to send it in to them?

    Thanks


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Sounds like the DVD/Blue ray laser has gotten dust on it from being stored in a closet.

I would go to your local electronics store and purchase a cleaning disk. They are normally under $10. Insert it and run it though the player.

This sound no more serious than a dirty read laser.

Give cleaning a try.

Posted on Jan 29, 2009

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There is no solution for this problem but a class action. Panasonic knows that this is a design flaw this the laser. Do a search on the net you'll find it's a common problem with this unit and Panasonic is doing nothing to fix the problem.

Like the others out here, this is my last Panasonic product. Incredibly poor customer service and flawed products. I won't be buying another Panasonic again.

Posted on Jan 26, 2010

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