According to the manual: 1. Press the connect button on the right side of the computer with a tip of a pencil or paperclip for 1 to 2 seconds. 2. Press the connect button on the bottom of the wireless keyboard/mouse for 2 to 5 seconds.
I spend some time solving the problem until I figure out that I didn't hold long enough the reset buttons.
I find this keyboard and mouse to be VERY picky about how far away they are and how they are oriented in respect to the pc itself. Mine are very close now but if yours is over a foot or so away that could be the problem. Try moving them closer to the pc/monitor and see what happens.
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Did you install any software that came on a CD with the devices or did you just plug them in and let Windows try to download or install a driver automatically?
If you have not done so, I would install driver software from the CD it came with and make sure there is not any trick in the instructions to get it working correctly. Also did you check for a sync button on the keyboard anywhere? There could be a button you have to press on that as well as the mouse to get them working.
Press the Receiver button (and the lights will start
Then if the Keyboard isn't working, press the small RESET/CONNECT
button on the back of the board to connect the keyboard to the
If the MOUSE isn’t working, push the small RESET/CONNECT button
on the back of the mouse to connect to the receiver. Then they
should work okay.
Hope this helps. Bud
Could try going into windows safe mode and select basic shell. It may then allow you to reconfigure the hardware settings of your system. Presume you have tried another usb port and removed other usb connected devices if they are using same settings ?