I power up my TomTom Go300, and it keeps flipping back and forth between the map, and the "Shutting Down your TomTom Go300 in 10, 9, 8, 7, etc.. then flipping back to the map.
Back and forth, back and forth.
I tried downloading the latest version, and resetting to the original factory settings. It's still doing it.
It is probably your internal battery and needs replacement. There is a menu function to not shutdown when loss of power (under battery preference, after screen save). If you don't use the battery, try this.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
One possible cause is that your battery is low or the battery can no longer hold a (good) charge. In this case, the TomTom is shutting down because there's not enough battery to keep it running, even though it is plugged into a power source.
To determine if the battery is the cause, try to charge the TomTom battery .... using a (USB) connection to your computer, or a direct power source (i.e. while the TomTom is not being used). Let it charge for a few hours until the batter charge indicator shows that it is fully charged (or just leave it charging overnight).
Then, unplug the TomTom from the "charger" and power it up. If the TomTom (battery) doesn't hold a (good) charge, the device will shut down within a few minutes, e.g. 10 mins or much less.
When you (then) plug the device into a power source, and it doesn't stay on (i.e. it keeps shutting down after 10 seconds), you can safely conclude that the battery is the cause of your problem.
does it shut down and then just start right back up? If it does then press and hold the power button and make sure it shuts down all the way. Then take the battery out and press and hold the power button after the battery is out for about 5 seconds. Then let it sit like 10 - 15 seconds. After that put your battery back in and turn it back on and see if this solved your problem. I think its in a loop to make it keep restarting. Let me know if this helped. Thanks, Herb Stacey
Make sure you have "never turn off screen" checked, To do this tap "change prferences" tap the forward arrow until you see "battery saving preferences". Tap "battery saving preferences" then tap "never turn screen off". Tap "done" and make sure that "switch off when external power is lost" is not checked. Tap "done". If you do not see this option go back into "change preferences" tap the forward arrow until you see "show menu options" it should read "show fewer munu options"
I had a similar problem when trying to update my dad’s old
TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as
instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.
To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).
Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.
However, I updated the Go300 with the available listed free updates, then switched it off.
Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.
So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:
Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.
I read and read and re-read the TomTom website looking for any info
that would help but came up with nothing. A few hours later and the air
thick with torrents of language I didn’t think I was capable of I
discovered that I needed to download Home1 first and let the Go300
connect to the computer via Home1 before it would be recognisable by
On the website, though, Home1 is listed as being the version you use
if you have TomTom Navigator 6. It’s not even called ‘Home 1′.
Confusing eh? Anyway, I downloaded that and from there found that I
could get my new map onto my Go300. Once the map and other updates were
installed and I had switched the thing off I then found that Home2
recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve
had to do on a computer, mainly because TomTom’s confusing advice on
their website made the whole process so damn difficult. Perhaps they
hoped I’d give up and buy a new one? Tsk.
Shutting down completely like power is gone or just DVD stopping with power on? If completely shutting down the look in power supply and find bad capacitor and replace. If DVD stops with power then look at laser, clean or maybe damaged.