Just plugged in a hewlett packard pc - the hard drive light is on, monitor on displaying a symantec message to (update info etc. click OK) so the problem....keyboard and mouse aren't functioning. They aren't connecting to the screen. Lights blink on when I push the connection to the usb port. Not able to click on the screen. Tried clt alt del....tried maneuvering the mouse, cleaned the ball, somehow it seems to be locked?
Usually the best and easiest solution to this is to just wait. I've been given this problem MANY times from friends the 99 out of 100 times when i tell them to just wait, after about a minute or 2 it works. See the thing is since this is a usb device sometimes when it is connected to the pc it has to install the drivers. Alot of times at start-up you won't be given a msg that it is doing this. As for the lights when you plug in the mouse, that's a good thing means it's powered up. No lights, no power, no good. So my suggestion to you would be to boot up and wait. Give it atleast 5 mins to be safe.
Feel free to get back to me for other measures if this doesn't work.
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Re: keyboard and mouse won't connect
You might need to re-install your old unit and go to the manufactures website and download the drivers. Sometimes the hardware you install requires you to download the driver. I purchased a new mouse and had to go to the manufactures website to install the actual driver to get it to work properly.
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Try removing the battery (in case it's shorted), plug in the power adapter and boot to bios (using F2, F10, etc). Be sure there are no USB memory sticks connected, etc. If you are able to boot to bios, great! Then, it's a matter of eliminating the root cause: either battery or hard drive. If you don't boot to bios, then you're most likely facing a hardware problem. It may be as simple as an unplugged cable.
If you can't boot to bios, consider connecting an external monitor to rule out LCD display problems.
you should have a reciever that plugs into the pc, and a wireless keyboard and mouse, what you need to do is put new batterys in all the devices, then press the button on the reciever then press the button on bottom of keyboard and same for the mouse. if you have tried all these things maybe a fault with reciever.
I am assuming that the wireless mouse comes in two parts. 1.) A mouse that you control with your hand 2.) A USB device that communicates wirelessly with the mouse
Ensure that the USB device is plugged into your computer and that the mouse has batteries inserted into it in the correct orientation.
In the vast majority of cases, once a new piece of hardware is plugged in via USB Windows will be able to find the correct driver for it and make it work. If not it is likely that your wireless mouse came with a CD that contains the driver, ensure that this CD is in your computer as Windows may be able to automatically install the driver from it.
Resynchronizing the keyboard and/or
mouse causes the devices to reconnect to the receiver using new
identification numbers. Use the following steps to resync the devices:
The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.
With the receiver plugged in, press and hold the
button on the receiver until the activity LED flashes.
HP computers have receivers built into the front of the computer; such
as TouchSmart 700 Series PCs and Digital Entertainment Centers. Look
for a small connect button built into the case. If you have a
TouchSmart 500 or 800 Series PC, the receiver plugs into a USB port on
the underside of the case and does not have a connect button - skip
Figure 4: An example of a receiver1 - Connect button and LED activity lightFigure 5: Another example of a receiver1 - Connect button2 - Num Lock LED3 - Alpha Lock LED4 - Scroll Lock LED5 - Activity LED
and hold the recessed connect button on the underside of the keyboard
until the activity light on the receiver stops flashing. When you
release the button, make sure it does not stick in the depressed
problems persist after resetting AND there is another wireless keyboard
or mouse near, use these steps again, holding down the keyboard or
mouse button for ten seconds. Doing so may give the keyboard or mouse a
new ID number in case the other keyboard or mouse was using the same
button on the receiver again until the activity light flashes.
and hold the recessed button on the underside of the mouse until the
activity light on the receiver stops flashing. Make sure the connect
button does not stick in the depressed position.
If your mouse and keyboard have a USB receiver,
unplug the USB receiver, wait 10 seconds, and then insert into another USB port
- preferably into a USB port that is closer to the mouse and keyboard.
For example, if the USB receiver was plugged into a USB port on the
back of the computer, unplug it and plug it into a front USB port.