Question about Panasonic DMR-E85H DVD Recorder

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Panasonic DVD Recorder DMR-E85H won't recognize Comcast Cable box

DMR-E85H Won't recognize my comcast cable box.  The cable box is a Motorola model number DT700/US no compatible code.  Also cannot get TV Guide On Screen to work.  It will not work when the cable is directly connected to the recorder.  I have gone through set-up numerous times and have done the 24 hour thing many times, no luck.  Panasonic had me clear everything from the recorder by pushing the up down buttons at the same time.  They also said they have done an "escalation" to TV Guide and TVGO would contact me, ha.  It's been over a week.  In the meanwhile Comcast suggested a tech come to my home.  That happened and I knew more than him about the problem and he said nothing he could do Comcast doesn't support DVD Recorders.  In messages on the Guide screen there is no longer an id # it was cleared when I type in the numbers 753159852 I get to some sort of list it has 13 pages.  VBI etc. are all 0.  I am at my wits end please help me

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  • ajmike Jan 30, 2009

    That was not a solution. What can I do. If I ditch the cable box I still cannot get the TV Guide on Screen to work. I would like to keep the cable box because I like the extra channels. There has to be a way to get the DVD recorder to recognize the cable box However if that does not work I still want the E85 to download the channels. Please Help

    Issue: DMR-E85H Won't recognize my comcast cable box. The cable box is a Motorola model number DT700/US no compatible code. Also cannot get TV Guide On Screen to work. It will not work when the cable is directly connected to the recorder. I have gone through set-up numerous times and have done the 24 hour thing many times, no luck. Panasonic had me clear everything from the recorder by pushing the up down buttons at the same time. They also said they have done an "escalation" to TV Guide and TVGO would contact me, ha. It's been over a week. In the meanwhile Comcast suggested a tech come to my home. That happened and I knew more than him about the problem and he said nothing he could do Comcast doesn't support DVD Recorders. In messages on the Guide screen there is no longer an id # it was cleared when I type in the numbers 753159852 I get to some sort of list it has 13 pages. VBI etc. are all 0. I am at my wits end please help me

  • ajmike Jan 30, 2009

    Correction: the Motorola cable box is model #DCT700/US. Panasonic customer service did have me do the whole reset process that you described. I will try it again I guess, but it did not work. It wiped out everything. There has to be a way to find the code for the cable box I was given by comcast and then a way to enter the code.

  • Bob Slade
    Bob Slade Jan 23, 2014

    I had Comcast level 3 tech, panasonic tech and a representative from TV Guide online on a conference call; the only thing that will make it work os for comcast to run a patch that motorola will provide free of charge, once every 24 hour period and the unit will run as designed. Comcast said thanks but no thanks, We offer our own dvr units. End of story.

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  • Master
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Just click this site;


P { MARGIN: 0px } UL { MARGIN-TOP: 5px; MARGIN-BOTTOM: 5px } OL { MARGIN-TOP: 5px; MARGIN-BOTTOM: 5px } http://www.comcast.com/customers/faq/faqdetails.ashx?id=2581&lid=5faqcontactcustomerservice&lpos=topfaqs


Regards:

Posted on Jul 07, 2009

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  • Panasonic Master
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Try switching all the TV input channels until you find the cable box.

If it still does not work, try contacting Comcast, they will verify by phone that installation is correct.


Contact Comcast

How do I contact Comcast Customer Service?

Comcast Help & Support

Posted on Jan 30, 2009

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  • Master
  • 11,896 Answers

Try hooking up via s-video, rca jacks, coaxil, hdmi, and see if this makes a difference

Posted on Jan 30, 2009

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  • Master
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1. Cycle the power by unpluging the unit and plugging it back in.
2. Press and hold the skip-reverse, time slip, and open/close buttons. Hold for 20 seconds.
3. Display will show "L1 Test".
4. Power unit off, you may need to hold power button down for a few seconds.
5. Unit will reset itself, clock will be flashing 12:00.
6. Power unit on and language menu should be displayed on TV. This is the first setup screen.

Posted on Jan 30, 2009

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  • Master
  • 3,614 Answers

The E-85 and certain Motorola have trouble communicating. In fact from the Motorola DCT-5100 and newer guide data will not download to the E-85.

Posted on Jan 29, 2009

  • micromaster
    micromaster Jan 30, 2009

    Panasonic generic regional code IR sequence



    0082 0015 0089 0004 00F2 0033 0017 0010 0091 0013



    You can enter these codes with a PocketPC using TV Remote
    Controller and making a CCF file with these codes. Or use a Palm with
    Omniremote. Make sure no disc in the player when entering this code.



  • micromaster
    micromaster Jan 30, 2009

    or DO connecting the Cable Box on AVI1 input, and connect the recorder on the AV2 output. if the DMR did not work when tv box was connected to it.

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TRY DMR-E85 DVD Recorder Firmware Update
Version DL-106
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