Try resetting the machine. Take the movie out, close the tray, press and hold both the stop and power buttons simultaneously until the machine shuts down completely... then turn it on. It will ask you for the first time settings again... beware that mine stated like that and the freezing movies until "No Disk" came up and now nothing will be read. I an taking it to Sears for an exchange (hopefully). I am disappointed with the performance so far. It's a SONY ****!
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I have the same problem, tried it on 2 different (functioning) blu-ray players at home with the same result. Both are up to date with latest firmware but will not play this disc. Finally had to just watch the standard-def DVD version until I can solve this.
I had the same problem -- we even returned the disc and got a new one.
Go to the Vizio site and download the firmware for your player. Put it
on a USB stick and plug it into the player. Follow the onscreen
instructions (basically just press OK). The entire process takes less
than 5 minutes from download to finish.
Disc has been loaded upside
down. Place the disc with the label side up.
Disc region code does not
match region code of the player.
Disc type is not the correct
type to play.
Disc is damaged or dirty.
Clean the disc or try another.
Moisture may be condensed
inside the unit. Remove the disc and the leave the power on
for one or two hours.
Finally the OPU, optical pickup unit contain too the lasser beam, NOT are reading the TOC of disk,+Syscon can be defective. You must go to the repair shop TV for fix it. this a complex equipment. see tje block diagram. God bless you
either a mechanism problem---disc not turning etc or an electronic issue --someone would have to open the unit and insert a disc to see what is happening----also unlikely but possible the optical pickup that reads the discs is dirty or near failure---this will usually show up first on blu ray before a regular DVD.
Usually most DVD's play movie trailers and sometimes advertisement before the movie will play. Once the ads or trailers are done it should go to the menu screen and at that point "play" or something like that should be underlined. If it is you can press play or select on the DVD player then the movie should start : )
As newer bluray movies come out they are constantly tweeking the format. More then likely you need to update your bluray players firmware or software. There should be an option under the menu for the bluray player to update the unit of course this will require that you have it hooked into the internet via ethernet cable or wifi network.
The software updates for your Sony BDP-S350 can be found at their website here. You will need to download the file, burn it to a disc and then load the disc into your player to upgrade its software to play your new blu-ray movie.
You need to force the player to the the Top Menu of the disc. The way to do this is: load disc, wait until it says "Reading Completed" (about 1 minute).
Wait for the PLAY icon ">" to show in the upper right corner (this may take up to 30-40 secs).
Once you see the ">" Hit the STOP button on the remote to get to the player's splash screen.
From the Sharp splash screen Hit the "Top Menu/Title List" button on the remote and wait for the circulating dots and then the disc menu appears. Play the movie from the menu and you should be good to go.
Occasionally the software on most blu-ray players needs to be updated to the newest technology. The reason some discs play and some don't is because the discs that play are most-likely older movies or from a company that still used the "outdated" software. So the discs that don't play (most likely discs made with the updated software) won't play on your player until you've update the player's software. To do this visit, in your case, Sony's website for update info. There are a few ways you can get the info. You can download it directly to your player (if it has online accessibility) or you can request that they send you an update disc. Either way, most companies provide the update for free. Hope this helps, good luck!
You may need to check for updates for your particular blu-ray player from the manufacturer's website... many companies are sending out patches you need to download to play more current movies... check it out, that may be all you need...