Try resetting the machine. Take the movie out, close the tray, press and hold both the stop and power buttons simultaneously until the machine shuts down completely... then turn it on. It will ask you for the first time settings again... beware that mine stated like that and the freezing movies until "No Disk" came up and now nothing will be read. I an taking it to Sears for an exchange (hopefully). I am disappointed with the performance so far. It's a SONY ****!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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I had the same problem -- we even returned the disc and got a new one.
Go to the Vizio site and download the firmware for your player. Put it
on a USB stick and plug it into the player. Follow the onscreen
instructions (basically just press OK). The entire process takes less
than 5 minutes from download to finish.
Disc has been loaded upside
down. Place the disc with the label side up.
Disc region code does not
match region code of the player.
Disc type is not the correct
type to play.
Disc is damaged or dirty.
Clean the disc or try another.
Moisture may be condensed
inside the unit. Remove the disc and the leave the power on
for one or two hours.
Finally the OPU, optical pickup unit contain too the lasser beam, NOT are reading the TOC of disk,+Syscon can be defective. You must go to the repair shop TV for fix it. this a complex equipment. see tje block diagram. God bless you
Usually most DVD's play movie trailers and sometimes advertisement before the movie will play. Once the ads or trailers are done it should go to the menu screen and at that point "play" or something like that should be underlined. If it is you can press play or select on the DVD player then the movie should start : )
As newer bluray movies come out they are constantly tweeking the format. More then likely you need to update your bluray players firmware or software. There should be an option under the menu for the bluray player to update the unit of course this will require that you have it hooked into the internet via ethernet cable or wifi network.
f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.
If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.
Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.
Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.
If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.
**EDIT** Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/
The software updates for your Sony BDP-S350 can be found at their website here. You will need to download the file, burn it to a disc and then load the disc into your player to upgrade its software to play your new blu-ray movie.
You need to force the player to the the Top Menu of the disc. The way to do this is: load disc, wait until it says "Reading Completed" (about 1 minute).
Wait for the PLAY icon ">" to show in the upper right corner (this may take up to 30-40 secs).
Once you see the ">" Hit the STOP button on the remote to get to the player's splash screen.
From the Sharp splash screen Hit the "Top Menu/Title List" button on the remote and wait for the circulating dots and then the disc menu appears. Play the movie from the menu and you should be good to go.
Occasionally the software on most blu-ray players needs to be updated to the newest technology. The reason some discs play and some don't is because the discs that play are most-likely older movies or from a company that still used the "outdated" software. So the discs that don't play (most likely discs made with the updated software) won't play on your player until you've update the player's software. To do this visit, in your case, Sony's website for update info. There are a few ways you can get the info. You can download it directly to your player (if it has online accessibility) or you can request that they send you an update disc. Either way, most companies provide the update for free. Hope this helps, good luck!
You may need to check for updates for your particular blu-ray player from the manufacturer's website... many companies are sending out patches you need to download to play more current movies... check it out, that may be all you need...