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Firstly have you connected the same phone line with your phone as well?? or its a dedicated phone line??? changed the settings on the printer 1. press setup (the wrench icon) >>> then go to fax settings>> basic fax>> ecm - turn it off 2. press setup (the wrench icon) >>> then go to fax settings>> basic fax>> auto ans: on similary rings to ans :6 if your TAM is set to four rings or else if you are using a dedicated phone line then your rings to ans should be : 2 fax speed medium... then try and check if that works....
There is two things i can think of that can cause this. The number one is if you are using a voip carrier (like vonage or att voip or comcast digital voice) they are usually not compatable with fax machines. You will need either a dedicated fax line or you will need to whats called a fax line from vonage or comcast, or from your voip service. If you are using a phone line test to make sure you have it connected correctly buy simply dialing your cell phone or a friends cell phone (let him know you are going to test) once you do this you will hear a ring and an annoying fax machine tone buzzing in your ear. if this is the case and you do have everthing connected correcly i would put a trouble ticket in with your phone company, to test the line condition of your line (to make sure its not shorting or anything like that)
i hope this helps if there was more information i could do better but hopefully this will help out a bit.
A regular old (POTS) phone line will send/receive faxes just fine. If you want to connect it to your computer, you'll need TWO phone cords: one into the wall, and one into the computer, with both connecting into the fax machine itself. Those ports should be marked on the fax.
If you want to use the FAX - use the dedicated line to the FAX Machine..
Hi check the following steps Problems with sending and receiving FAX
Check the TELEPHONE LINE
Make sure that you have plugged the phone cord directly and securely
into the wall jack and into the back port of the fax product. The fax
port on your product is marked "Line," "To Wall Jack," or with a wall
Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.
Remove the SPLITTER
Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.
Can try sending the Fax on Another Line
CHECK WITH DIFFERENT CABLE Try using a different telephone cord.
Get a new phone wire. Put a phone on the line and listen for static. Too many phones on one line will cause problems. If the phone line is going thru a surge protector, check the quality of the sound with it and without it, it may be damaged. Keep power wires away from phone wires, they cause static.
Yes you can do that..I have one at home myself on the phone line. As for as setting it up its all in your directions. There is no special equipment, you can call the phone company if you want they can make the ring different if its a fax versus a regular call..but that's the only thing you need to call them for...
Hello sir; For the fax line only have two single lines working in the cable one is in-coming ,another one is out-going, therefore if you can send fax and can not receive, that's means your phone cable or phone jack on the wall have problem, my sugestion, replace phone cable first, if still have problem check the phone jack on the wall.
If it is a dedicated fax line. Then make sure auto answer is turned on. Then go to Setup/Menu> and press the right arrow key till you see basic fax setup> Then press Ok> Then press the right arrow key and scroll to basic fax setup> then press ok. Then scroll to rings to answer and set it to 2. Then press cancel and come to the main display. Press setup/menu> and scroll to advance fax setup> and scroll to distinctive ring pattern> and select all rings. You should be able to receive and send faxes without any problem if it is a dedicated fax line.
If it is a shared line with phone, voice mail or answering machine then you will hev to get a distinctive ring pattern from your telephone service provider. So that it can distinguish your Fax message and voice message.