Question about KitchenAid KUIS18NNT 18" Automatic Ice Maker with 35lbs. Storage Capacity, Drop Down Door & Accepts Custom Panels

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Kitchenaid stand alone ice maker. Fills resevoir with water and begin to make ice. When the resevoir is empty, the unit doesn't know to let water in again and the pump just cavitates away

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  • Anonymous Mar 10, 2009

    Yes I cleaned the plate as per Kitchenaid. I removed all the guts so I could get to the plate easily. I scrubbed the plate with a nylon scrubee and nickle free cleaner. The ice maker worked well for about a month. Last night I heard the sucking sound from the pump and knew that an ice sheet was stuck. It was. I dragged it off the cooler plate and things seem to be ok for now. Is there a better way to really clean that plate? By the way, we have very good low scale water.

  • May 11, 2010

    hi my name is mark, has this unit been cleaned, is there scale on the plate where the ice is made.

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Check and see if your cutting grid is still lined up on the back side towards the freezer plate. I have had the cutter miss align on some and failed to see it then just have to remove the thumb screws and re set the back end. Feel for more roughness from scale. Especially on the sides and edges. you may need to clean it again

This unit I believe is set to allow water in when it goes through a harvest. it wont refill until the coldest temp is reached then will stop filling after the warmest temp is reached.

Posted on Mar 12, 2009

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Posted on Jan 02, 2017

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If your trying to save a service call you have your work cut out for you. The ice maker is a unit that sits by itself attached to the wall or part of the freezer wall.

There are many reasons why you do not get ice and I will list them.

1- Temp of freezer got too cold and has frozen the pipe that feeds the water to fill the icemaker.
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If the pipe is clogged, very gently put a small tipped screw driver in the fill hose that sites over the ice making row in the ice maker. Be careful you do not push your screwdriver out the back of the refer.
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3. If it fills and freezes the ice resevoir, then the sensor in the ice tray does not sense the frozen ice and will not cycle and kick cubes. At this point, unless you are super tech, you will need to replace the entire icemaker unit.

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