I recently replaced my ink cartridges (everything was fine beforehand). When I went to print I received the "Error Code: 6502". I've tried a number of things to correct the problem including unplugging the printer, restarting it, hit the reset button 2 then 4 times, and the code is still there. Help!
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Hi Dee, The error code 6502 indicates an ink tank position sensor error.There's no communication between the printer and the newly installed cartridges.To clear this,you have to remove the cartridges,check the plastic tape usually around them when new and make sure you COMPLETELY remove this tape.Ensure nothing is covering the chip or LED on the rear of the print cartridge.Also gently wipe out any appearing smudges.
Error 6502 (Ink tank position sensor error) the sensor is receiving too much light. Possible causes are: 1. The printer cover is open and the sensor is exposed to the light 2. The ink tank LEDs are busted 3. Sensor or its wire connection to the logic board is busted or disconnected
Solution: 1. Close the printer cover 2. Possible ink tank replacement 3. Change sensor or repair disconnected wires
Try holding the stop/reset button down for 5 to 10 seconds. If that still does not work, turn the printer off and on again...repeating the reset option for a few seconds. If it does not clear then you probably have a print cartridge problem.
ok I figured out what to do. Open the over take out all your ink cartriages. Then flip the print head level on the left hand side up and squeeze the top of the print head (where all your ink sits on) and lift it up. You may want to blow off any dust that may be in there and put the peint head back and replace al your ink put the level down and you should be good to go if not you may have to replace the head.
What is the brand name and model of your printer? Make sure that your ink cartridges are precisely the correct cartridges for the brand and model that you are using. From what I have experienced ... if you try to use a used ink cartridge you will recieve an error.