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if you still have your account that's good. First you need to go to where is it says sign in or sign out and then there is another one that says down load and that's where you have to go there and put your user name and password and other question and if an error pops up its because you made a mistake on your question or password
The problem you are facing is due to a corrupt profile, do not delete your current profile, just create a new gamer tag profile on the same xbox 360 and download the media update from Xbox Live, you would be able to play DivX movies again offline.
Before you create the new gamer tag, delete the old instance of media update downloaded earlier to play DivX movies
I faced similar problem, it got resolved after creating a new gamer tag.