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The canister has a filter as well. It needs to be replaced or cleaned. A damaged canister filter will feed dirt into the HEPA filter. (and the motor) An improperly installed filter can allow dirt to bypass the canister filter and collect in the HEPA filter. I suggest a new canister filter and then clean it carefully every week. Here is a list of the filters for your vacuum.
Both ends of the hose will unscrew, allowing you to push out hair and fiber clogs with a broomhandle. There is a coarse filter above the dustcup which will release with a 1/4 turn counterclockwise, allowing you to remove the hair and fiber bundles trapped in the inlet. The filter below the dustcup also tends to clog. Anything more and you have to start getting out the hand tools. firstname.lastname@example.org
A manual for this machine can be sent to you from Eureka. Here is a phone number. 1-800-800-8975. That should get you help for a manual and they can send you the accessaries that you are missing. Also the manual will give directions on cleaning your filters.
Buckaboo, you say the debris no longer collects in the cup? Does that mean you don't have suction as well?
The brushroll has it's own motor so the brushes spinning doesn't necessarily mean there's not a problem with the wiring, the switch, or the motor.
Assuming you haven't inadvertantly set the selector switch to floor when you wanted to use the hose or vice versa, try the following.
Start with the motor/impeller first. Take the dust canister off and turn the vacuum on. It doesn't matter if you turn on the brushroll or not as you're looking for suction.
With the vacuum on feel for exhaust out the front of the motor (by the secondary handle on the bottom. Also put your hand over the area where the dust canister sits. You should feel strong exhaust and suction respectively.
If not, then you should take it in to a technician as going any further requires disassembly.
If you feel there's enough suction, then it may be as simple as a clog. This vacuum has a particularly easy air path to check. There's a clear snap-on door on the bottom to check the brushroll and neck. Then from there it's a straight shot through the canister itself before dumping inside and going through the filter. If it's the hose, you can turn the end clockwise to remove it from the body of the vacuum and use a broomstick to clear any clogs.
If it's not a clog or filter then you may try cleaning the seals (one round at the bottom of the canister where the canister mates to the body and a rectangular one in back of that where the dust runs up and into the canister.
http://geeksquad.fixya.com/ThreadView.aspx?prdid=414813&thid=604237 Broken canister latch Posted by nestara on May 17, 2008 The little plastic latch that holds the canister in place (the lower part that is recessed) is broken. I need to find a new part to replace it. I cannot seem to find one so far...most sites just offer replacement bags/filters....etc. Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Sorry you are having a problem with the replacement parts for your vacuum but if you contact the Eureka Factory Service line of which I will list below, they will either supply you with the part or give you a contact factory dealer that will get you the part and also you may as for a schematic or and owner’s manual in order to see how to repair the part. If you have further questions, feel free to contact your local vac dealer in your area. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.eureka.comCustomer Service 1-800-282-2886 Customer Service Dept for U.S. Electrolux Home Care Products P.O. Box 3900 Peoria. IL61612 Hours of Operation Monday thru Friday 8:00am to 7:30pm CST Saturday and Sunday 10:00am to 6:30pm CST Thanks, Don the Vac Man Go Ahead. Use Us.