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on the printer itself --> press the setup button--> use the arrow keys on the printer and move to print report option --> press ok when you select print report--> Find out fax confirmation option and press ok --> turn it on.
If you do not find the Fax confirmation option under print report then find it under Tools option.
Press setup on printer --> press arrow key on printer and finid tools --> under that try to find the fax confirmation option.
once you switch on the fax confirmation option on the printer. every time you send a fax you will receive a fax confirmation also.
Try cleaning the glass part with a glass cleaner solution with a damp cloth, but if you need instruction how to clean the inside part of it, suggesting you consult a technician or certified servicer for the product to avoid further issue. thanks for using Fixya!
Can you hear the receiving fax pick up the line? If so, you may need to slow the speed of your fax modem to allow for poor line conditions. You can find the instructions on page 12 of the Users Guide. If you don't have one, you can download a PDF file of the guide on the Brother web site.
Check to make sure that the PC Fax Function is turned off. I noticed after I connected the 8500 to my PC and installed the software, I too could no longer receive faxes and it was corrected after I turned this PC Fax function off.
The function is located by:
Press the MENU button.
Select Option 2.
Select Option 1.
Select Option 8 (PC Fax) and turn that function OFF.
If you open the cover and remove the toner/drum unit, you will see (on the left side as you remove) a small hole with two triangle teeth. on either side of this hole are two small phillips head screws. this is the problem we had with our clicking noise. As the machine tries to turn the toner/drum, the innards of the toner are becoming harder to turn. So the part of the fax machine that fits in the hole end up stripping the teeth in that hole. If you have an old toner cartridge, you can remove the gearing from it (where the small phillips head screws are) and use it to replace the gearing on the newer cartridge. Or go buy a new toner cartridge.