Question about Microsoft Windows XP Home Edition

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PC/IP address not recognised

All of a sudden, I'm having to log in or reset pages every time I log on to the internet and even after I've refreshed a page, when in the past these pages have recognised my PC/IP address (however these things work.) One page I'm having trouble with is the BBC home page - I've set it up how I like it and updated my location and it has saved it in the past, not now. I've no idea what's caused this or how to fix it.
Can you help?
Kind regards, Carol

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  • carolwhite1 Jan 30, 2009

    Thanks for the replies. I'd rather not install a new browser if at all possible. Since this started happening, I've also had problems signing on to Amazon - it's asking me to enable cookies, but as far as I can tell, they are.
    I'm on using internet explorer - not aware of any add ons, extensions or plugins.... and I've not changed my internet provider for a while.

  • Kathleen Bota
    Kathleen Bota May 11, 2010

    what browser are you using? and does it have any addons, plugins, extensions?

    do you have a dial-up or broadband connection?

    have you changed internet providers recently?


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Hi Carol...

ok... this sounds like it can be one of two things, but i'm betting it's the first one.

you've probably deleted your cookies and temporary internet files, which is fine, and in fact a good idea to do every now and then... but... when you do this your settings for some websites, layout, content, location, language, etc. can go back to their default settings.. this doesn't usually happen if you have an account on the page, unless your settings are stored to a cookie rather than to their database.

One thing you can do is to save the cookies from that website before you delete all the cookies and temporary internet files. the cookies will usually be named something like (for the bbc site, for example). when you go into the section where you can delete cookies, you should be able to look at the files, then you can just delete the ones you want to delete and keep the rest.

second possiblity, although i don't think it's this, is that you have some kind of worm or virus, which, but that doesn't sound like it's your problem.

let me know if you have any more questions about this!

Posted on Feb 02, 2009

  • Kathleen Bota
    Kathleen Bota Feb 02, 2009


    if you're being asked to enable cookies, it's possible that you have inadvertently disabled them for a particular site... do you know where to look for this? if not, i'll give you a map ;)


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The easiest solution to your dilemma, is to downlaod and install google's new chrome browser, from the site below. It is a great browser, fast and easy to use.

After you have installed chrome you can always go back and tweak your old browser back to life, while still having a way to get online while you do. But if you are like me you will stick with chrome. best of luck to you and please rate this answer, thanks.

Posted on Jan 29, 2009

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