Question about Microsoft Zune 2nd Generation Digital Media Player

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Frozen mp3 player

Help i have a zene mp3 player and it has frozen and i don't know where the reset button is or is there anything else i can do. When i first turned it on it said uploading library and then became frozen.

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The reset hole should be at the bottom right side of the player depending on which model type you have. If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Posted on May 24, 2009

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