Question about Xerox WorkCentre M20i All-In-One Laser Printer

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I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?

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  • geno976 Feb 18, 2009

    I have the same problem and even after configuring all the SMTP and email settings I keep getting an SMTP Error: Invalid SMTP configuration. It used to work for me before, and every now and then it would lose it's SMTP configuration and i would just re-configure it and be back in business, but since last week that hasn't been the case. Please help.

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That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Posted on Jan 30, 2009

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What works for me is clearing the system memory, then re-configuring the SMTP and email parameters again. This is the only thing that's consistently working for me now whenever this machine gets into this funky state...

Posted on Dec 30, 2009

  • geno976 Dec 30, 2009

    what works for me is clearing the memory using the SysAdmin tools on the machine settings (physically on the machine, not the web interface). Then after clearing the memory I use the web interface to reconfigure the SMTP and email parameters, then it's back to working for a while. This is the only solution that works consistently for me.

    HTH.


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I currently manage 350 Xerox devices on the NGB network for the Texas National Guard. It is not possible to Scan to e-mail without an internet connection and a SMTP server. You can, however, scan to desktop when your device is hooked up via USB. The above poster is wrong. The scan to e-mail function does with with a standard CAT5 plugged into the ethernet port. You just have to configure the TCP/IP, LDAP and SMTP configuration properly on the device.

Posted on Jun 18, 2009

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The scanning on a M20i can only be done with the USB or Parallel port. I have worked on those for years and they only work with those 2 ports. It is not designed to work with an Ethernet connection. Believe me I wish it did, would save tons of problems. I have talked directly to engineers at Xerox and their answer is , it is what it is. Frustrating.

Posted on Jan 28, 2009

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Make sure that you go to the web interface on the WorkCenter and specify a usable DNS Primary and Secondary. This is not an option that you can set on the physical unit. In addition, make sure that you set the proper SMTP user ID and Password as you would on Outlook or other e-mail clients.

Posted on Mar 19, 2009

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