Question about Maytag Neptune FAV6800AW Top Load Washer

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Maytag neptune fav6800aww wont spin on rinse cycle

Washer works with no clothes fine. with clothes the dc light comes on and won't sppin

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  • dh1200s
    dh1200s Jan 31, 2009

    Just an update for the DIY folks if you feel the need to replace the clutch in your FAV6800A machine, see this post … http://applianceguru.com/forum2/15141.ht...

    Key into the part number this person purchased and installed in his in his FAV6800AWQ can’t beat the price.

    I believe this is the clutch this person purchased as an assembly p/n 25001169 seen here.

    http://store.appliancezone.com/servlet/-...

  • Anonymous Feb 12, 2009

    my whole load of clothes stuck in the washer. No spin, can not open lid.

  • comvb Feb 13, 2009

    It wont spin

  • twnhouse Mar 01, 2009

    I have the same problem with my Maytag Neptune. A repairman told me it would cost $450 to fix the clutch and bearings. Is it worth it?

  • twnhouse May 11, 2010

    I do have water that has leaked in the bottom of my washer. Does this change the repair of the clutch?

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With this post I’m attempting to enhance the troubleshooting process regarding dc/UC errors in Spin Cycle associated with the FAV6800A machine. The troubleshooting steps are more to help DIY owners but it could be good info. for other owners to pass along to their appliance repair service if you go forward with a repair. I’m a DIY’er who refused to junk my machine as long as parts cost did not trigger a replacement decision and I have some basic mechanical skills. What I have learned about these fail codes, dc/UC in Spin Cycle is…. this is a chronic failure condition associated with the FAV6800A series machine (no brainer per numerous posts in this forum) and I feel that most of the time these codes are associated with a clutch malfunction.
The troubleshooting guide packed in the console of your machine makes reference to this issue in the Will Not Spin section of the guide and states to replace the clutch. I re-lubed my clutch with WD-40 and I have been working with 30+ loads of varying size with no Spin Cycle errors since early December 08. I and two other DIY forum members found this issue to be a maintenance issue with the clutch, no out of pocket cost for me and I’m sure under $5 for the other two forum members, I had a can of WD-40 in the house. See the links I have attached within this post. There is a description of the clutch removal I did in those posts. I hope this works for others; I’m sure many of these machines head to the curb for bulk trash pickup. Maybe you can extend the service life of your $1K machine if this proves to be a clutch re-lube fix for this issue. Shame on Maytag for not placing a quality sealed bearing in the clutch…. my opinion.
1. Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. Raise the top of the machine to observe the wash basket and tumbler action described in step 2...

2. With the top raised start a Spin Only cycle with no clothes in the wash basket, observe the wash basket it will begin to rotate CCW. Watch the tumblers, they should not rotate in spin cycle (maybe ½ turn at the start of spin cycle and that’s all). If the tumblers rotate while the wash basket is rotating you have a clutch malfunction and the Spin Cycle will fail with dc/UC errors. If this is not the situation move on to step 3. I need to post step 3 and the rest of this post in a comment.

Posted on Jan 30, 2009

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  • dh1200s
    dh1200s Jan 30, 2009

    3. Tub Displacement Sensor Diagnostics check.

    This info is in the troubleshooting guide. I have typed the steps out just in case you do not have the guide.



    3a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

    3b. Press the Super Wash key display reads “in”…something like that.

    3c. Press Delicates the Display will show “UC” (Unbalance Closed).

    3d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

    3e. Press Hand Wash.

    3f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you receive these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. There is a more technical troubleshooting method to check Tub Displacement Sensor in the TS guide. Good Luck.!



    Here are two forum members who followed the maintenance steps I took to re-lube the clutch and had positive results (no hard failure of the clutch, just a clean/re-lube of needle roller bearings in the clutch hub).

    http://www.fixya.com/support/t1458017-ma...




    http://www.fixya.com/support/t350953-cod...



  • dh1200s
    dh1200s Feb 13, 2009

    Posted by Guest on Feb 12, 2009
    my whole load of clothes stuck in the washer. No spin, can not open lid.


    Pull the 120VAC power to the machine then power back up. See if that will allow you to release the lid latches, If that doesn’t work try Step 1 listed below to release the washer top to gain access to the wash basket.



    Posted by comvb on Feb 13, 2009
    It wont spin

    Are there any error codes with fail to spin?

  • dh1200s
    dh1200s Feb 26, 2009

    Posted by comvb on Feb 13, 2009 It wont spin Are there any error codes with fail to spin?  .. It looks like started to answer you on 2/13 and got sidtracked, very sory for that.  Do you still need help?

  • dh1200s
    dh1200s Mar 01, 2009


    Post back to twnhouse

    You are paying for a lot of labor cost. Can you clarify the bearing replacement or is it a tub seal? Are you leaking water around the base of the machine? If you can’t DIY the fix you may have to look at a replacement. Call Maytag and complain 1-888-462-9824. 1st level svr rep offered me 10%, I said let me speak to a supervisor and she offered me 25% rebate on any Whirlpool product. I know about the bad taste in you mouth. I say this with great pain because this machine for me is very repairable I went the DIY route. I have basic mechanical and solid electronic skill sets which allow me as an owner to service the machine. The clutch can be purchased on line at this site or other parts supplier sites such as;

    http://store.appliancezone.com/servlet/-...

    See my comment posted on Jan 31, 2009. I’m going to order that part “25001169 “ to see if it will work as a poster used for a clutch replacement on a different forum.

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We just moved and the house came with a Maytag Neptune TL which won't spin if there are clothes in the cylinder. It will spin empty. Please help! Thanks.


Washer bangs around in spin cycle and throws a DC or UC unballance code with cloths in the wash basket is that correct?

If so it's a Clutch issue.

If you want read more about what I feel is your issue read this post Maytag Neptune load unbalance

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1 Answer

Have Neptune FAV6800AWW top load, washes when it gets to the rinse cycle it stops with water in. If we remove the clothes and wait a while we can get it to complete. The code we are getting is DR which...


Are you sure the error code is DR? Could it be DC an unbalance error code. Google ""16022808.pdf"" to find. Is the washer banging around in Spin Cycle? If so this is a Clutch Pulley issue.

Google this ""Neptune TL Washer FAV6800AWW"" a forum where I help owners of the FAV6800A and FAV9800A machines.

DR is not a listed error code in the FAV6800A/FAV9800A Service Manual.

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2 Answers

Maytag neptune top load washer will not spin out with small loads, large loads are fine. I get the DC error at about 10 mins left in spin cycle. No amount of shifting load will solve problem


This is a Clutch issue could be a easy fix if the Tub Seal is not the root cause.

If you get no help at this forum Google This ""Neptune TL Washer FAV6800AWW""

5th post down you will find the SM and support for the "DC and UC" unbalance error codes. Good luck..............DH1200s

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1 Answer

Model fav6800aww drains during the wash and rinse cycle but does not drain during the spin cycle. it give an dc code during the spin cycle which i know that means unbalance but what does that have to do...


Clutch issue and possible time for a tub seal replacement

Google this for a post that covers the Clutch removal and inspection/repair;

""Neptune TL Washer FAV6800AWW"" you will find the Service Manual in post 5 of that sticky.

Google this for Outer Tub bearing rebuild;""
FAV6800A/FAV9800A Outer Tub bearing replacement""

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1 Answer

Fav6800aww machine wont stay balanced move the clothes around it starts back up for about one minute then stops code comes up dc thanks earl


Google this; Neptune TL Washer FAV6800AWW

This is a DIY Appliance repair forum and you can get the Service Manual and repair support at that site..

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.

In that Sticky I discuss what is the cause of DC or UC unbalance errors and the fix.

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Continue to receive a "DC" code on the Maytap


I no longer post on this site no way to post a Sticky.

If you want to DIY the repair Google this phrase ""Sticky: Neptune TL Washer FAV6800AWW""" Read the post Part 1; DC or UC unbalance error codes in Spin Cycle what is causing this issue? Part 2 for the fix action.

Post your issue in the repair forum not in the Sticky. Please include your Model Number i.e. FAV6800A or FAV9800A and I will help you.

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I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!
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