Question about Dell 5100cn Laser Printer

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No magenta I am not able to get the magenta toner cartridge to work. I have tried mulitple cartridges to no avail. I vacuumed out the toner--then reinstalled the cartridge. It fills it up but doesn't use any when printing. Any ideas?? Thanks Erid

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  • 35 Answers

It sounds like the problem is either the drum or the megenta developer assembly. The drum is a consumable you can replace. The other usually involves a technician...in other words, very expensive.

Posted on Jan 30, 2009

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Magenta toner does not print, printer says its full. Worked just fine until I opened the drum unit to clean drum with q-tip (I am getting black dots all along the page). After that, the magenta stopped...


Take the toner cartridge out and try to turn the Developer roller ( the toner coated roller), if it doesn't turn you have a faulty cartridge. If the cartridge is OK, recheck the Magenta drum to see if the thin corona wire has been broken. You will need to remove the Cyan toners to get to the corona wire cover. If is damaged or broken, the whole drum will have to be replaced.

Sep 25, 2013 | Brother HL4040CN Laser Printer

1 Answer

Refurbished Magenta cartridge, others okay, receiving 10.0002 supply error. Can I fix this without going to the much more expensive HP toner cartridges?


The error is caused by the small micro chip on the magenta toner cartridge. You may be able to purchase a chip from a toner cartridge remanufacturer but I would return the cartridge to where you bought it and tell them it is faulty and have it replaced.
Otherwise purchase another toner cartridge.

May 26, 2011 | HP Color LaserJet 2600n Printer

1 Answer

My son-in-law is a computer and cash register repairman. He checked my printer out and thinks that I have a bad charging device problem. Black print works great, but colors just will not work. Blue toner...


The error code 10.0002 is a problem with the magenta cartridge. To be precise it is a e-label error.
The e-label is a small circuit board on each of the cartridges.
Pull the magenta cartridge and clean it.
Now as to the ETB (that's the big mylar sheet with the cyan toner all over it). Get rid of the cyan cartridge, it's obviously dumping toner. Remove all the cartridges and the ETB, and vacuum out the printer...with power off.
Power the printer on and when it comes ready
1. press the select button(check mark)
2. press the - and the 'cancel job' button together (at the same time). release both
3. press the select button. You now should be in the 'secondary menu'.
4. press either left or right arrow buttons to navigate.
5. navigate to CLEAN ETB
6. press select(check mark) and let the machine do its' thing.

Good Luck

Do get rid of the cyan and probably the magenta.

Feb 15, 2011 | HP Color LaserJet 2600n Printer

1 Answer

Excess cyan toner is on electrostatic transfer sheet even after wiping it. All black and white pages are printed with cyan background.I am even using original cartridges.


Since you have Cyan toner in places where it should not be then the only possible cause is a defective Cyan Toner cartridge. I worked on one just last week where the customer complained about Magenta toner on their prints. I also noticed Magenta toner on the Transfer Belt just as you see Cyan toner on the Transfer Belt. I replaced the Magenta Toner Cartridge and everything cleared up nicely. The Transfer Belt Unit can also cause similar problems but it would not be ONLY one color like Cyan. It would be a mixture of all colors. My bet is replace the Cyan toner and you will be fine. If you have an old empty one just shake it up a bit and try it as well. This might allow you to verify before buying a new cartridge.
Good Luck and Thank You for using Fixya.
Wheatland Services

Feb 06, 2011 | HP Color LaserJet 2600n Printer

1 Answer

I want to refill a brother TN135M Magenta Laser Toner Print Cartridge how do you do it?


You don't. I own and operate a printer cartridge refilling shop and we don't offer refills for new Brother color lasers becuase there is not a quality toner available, even to us! Besides that hindrance, the way Brother cartridges work they need (should) be cleaned of used toner before refilling. These cartridges "recycle" their waste toner which can degrade print quality if not removed. It is possible to vacuum the toner, but keep in mind it can be explosive when aerosolized. If you do choose to vacuum at home be sure your vacuum has HEPA filtration BEFORE THE MOTOR. The spark from the brushes in the motor can ignite the toner.

Jun 09, 2010 | Printers & Copiers

2 Answers

I need black ink for my lexmarkc540n printer


This is the worst printer! i advise everyone not to buy!! changing ink every week!!!!! total garbage!!!!!!

Nov 08, 2009 | Lexmark C540N PROD SPECS TBD Printer

2 Answers

Magenta (yellow) unit is PAST end of life... (I have changed cartridges I still have this message. I tried to read instruction, and I got following message: Install P/N 108R00649 following the instalation)


Hi armaskopljak:
You have replaced the toner cartridge but you still have to replace the imaging unit which is the drom that the toner cartridge attaches to.
Toner Cartridge OK, Low, Empty When 15,000
(high-capacity cartridge) or
7,500 (standard-capacity
cartridge) pages are
printed (5% print density).
Imaging Units At/Near end-of-life When 30,000 pages are
printed out or when the
pixel counts are
exceeded.
A fuse in the new
imaging unit will blow
upon installation,
resetting the counter.
Verify color calibration. Clean lenses.

Xerox Part Numbers

Toner Cartridges:
Standard Capacity Yellow 016-1975-00
Standard Capacity Magenta 016-1974-00
‘ Standard Capacity Cyan 016-1973-00
Standard Capacity Black 016-1976-00
High Capacity Yellow 016-1979-00
High Capacity Magenta 016-1978-00
High Capacity Cyan 016-1977-00
High Capacity Black 016-1980-00

Imaging Units
Cyan 016-1993-00
Magenta 016-1994-00
Yellow 016-1995-00
Black 016-1996-00
Hope this helps



Jul 10, 2009 | Xerox Phaser 7300DN Laser Printer

1 Answer

The red is not printing


At a guess you are using recycled toners? If the recycler has not worked out the refilling procedure properly, the problem you experienced with the exploding Cyan toner is common. It is possible in the act of blowing out the loose cyan toner your have used to much air pressure, possibly blowing toner into the laser beam units, or damaging the toner sensor unit for magenta.
A diagnostic inspection, by a technician would be suggested.
Cheers: DeJudge

Dec 30, 2008 | HP Color LaserJet 2600n Printer

2 Answers

Magenta cartridge empty


When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.

Jun 11, 2008 | Xerox Phaser 7300DN Laser Printer

2 Answers

HL-4040CN don't show or read new refilled magenta cartridge.


If you have removed and reinstalled the magenta cartridge several times, it is very likely the cartridge is defective out of the box. If you have another magenta cartridge, put that one in and see if the problem resolves. I'm betting it will. If that second cartridge does work, then return the defective cartridge to where you purchased it - they should replace it without a hassle.

May 10, 2008 | Brother HL 1440 Laser Printer

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