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Solis Palazzo Descaling (?) Problem? Please Help!

Hello. The temperature light flashes, the red water light flashes and the grind light is on solid. No request to descale light.

The grinds are empty, I cleaned the united and screen. Tank has water. The steam wand sputters and heats water, but not as strong as I remember. Is this a descale issue or a control board issue? Thank you.

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Hi
He has the first part correct, but when you rinse the machine with fresh water the machine needs to quit on its own and you will know this when the descale light is off, but you will have a flashing green light and a steady red light over the water drop. Refill the water tank, the close the steam knob and then open it again. This will clear the red light and then the machine will start heating. IMPORTANT on any automatic machine is when the water tank is off the machine don't do anything with the beans. A chip of bean in the water receptacle can be a big problem for the machine.

Posted on May 24, 2009

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Hi, difficult to understand the status of your machine, but here is my experience, I just fixed the machine for my parents. It was about the same problem. First here is the link to the PDF of the manual: http://www.solis.ch/franzoesisch/kundendienst/kundendienst_f.htm
(choose the model and column E for English) I would:

  1. ventilate
  2. descale

I also found an other and more specific instruction for descaling, but in german. I'm Swiss, so here are the most important point:
  1. Machine ON ; "turning knob steam" OFF
  2. Remove the Capuccino nozzle > put a big cup under the tube
  3. put 0.5 liter fresh water + 0.5 liter decalcifying agent in the tank (or 1:1 ratio)
  4. Press CLEAN and POWDER buttons together > both buttons and DESCALE LED light
  5. Open fully the "turning knob steam"
  6. Descaling program starts, for about 40 minutes ; DESCALE LED flashes
  7. Important: don't add any water into the tank during the process !
  8. Program ends when the 5 buttons and the DESCALE LED flash
  9. Close the "turning knob steam"
  10. Remove the tank, clean it and fill it with fresh water, about 1 liter
  11. Empty your big cup and replace it 
  12. Fully open the "turning knob steam", till the tank is empty
  13. Close the "turning knob steam"
  14. DESCALE LED flashs, not the buttons
  15. Refill the tank
  16. Ventilate about 10 sec. (Open/Close the "turning knob steam")
  17. the machine is ready (or should be)
.... as simple ... good luck

Posted on Feb 01, 2009

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