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You do not mention the type of Motorola radio so this answer will be general. You may have a problem with your volume potentiometer, Receive (Rx) sensitivity, or a speaker problem.
The volume pot on a 2-way radio is a common failure item, and will after repeated use possibly fail, or get dead spots. Try backing off your volume to 75% and see if it is louder at this setting. If so, you have a bad volume pot.
Rx sensitivity can be caused by various internal problems with the radio,and some models are more prone to this than others. Operating your radio at full volume most of the time can bring this issue to the forefront. (Tip: Try running your radios at 80-90% volume vs. full volume to alleviate this problem.) If this is your issue, your effected radios are in need of repair. Most repair facilities (including ours) can correct Rx sensitivity in most models during a repair.
Speaker problems: If you work in an environment where dirt, debris or metal shavings can get inside the speaker, your speaker may fail over time. Or if you run your radio at full volume the majority of the time it can cause your speaker to fail.
You have a few options: check with your local radio dealer or radio shack store for a similar speaker, purchase another used T250 radio via ebay or other source, or simply retire the T250 and purchase another low cost TalkAbout radio. All these radios operate on the same 14 FRS frequencies. Motorola has never supplied parts for this line of consumer radios. They had a replacement warranty, then following the expiration of your warranty they were considered disposable/replaceable. Sorry.
I would like to help because I have about 10 of those radios, and one by one the speakers are binding up just like yours did.
However, the speaker is built into the frame of the radio and the Manufacture does not sell replacemt parts for them. In addition, there is really not enough room to mount a replacement speaker of similar dimensions, and I am would be quite capable of doing it myself if that was possible.
I hate to face the fact that my radios have seen better days unless I want to use a speaker mic and I don't because the extra cost, size and weight are not practical to save radios that I can replace with new for just a bit more.
They were great radios, and Motorola should be ashamed that they don't make after market speakers. I'm sure they just want to sell new ones to us.
By the way there are no 'WIRES" to the speaker, it makes contact with the board terminals when you re-assemble the radio.
It could be one of several problems [a] Transmit switch has got moisture in it and is staying on so you can't receive [b] speaker could be blown but unlikely, more likely connection is corroded easy to fix if you have a proper electronic soldering iron.
check radio for internal moisture and corrosion, clean thoroughly and try again. [c] lastly if the solid state part for the sound has gone , chuck the radio out it's cheaper than trying to repair it unless you want to take it apart yourself or if you have another old one to use for parts
Maybe with the drop the radio speake is out of place, did try to open the radio and find if the speaker is in its correct place? The speaker uses a spring connector and this can be out of place.