I love my guide plus and here about a month ago i got a message saying that my cable company was blocking my guide plus, since then i cannot use my guide plus all that comes up is no listing for every channel. i have insight cable.
is there anything i can do. is this legal for them to do that? i have a 61" rear projection that i bought new in 99
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Re: rca tv my guide plus has quit working
The guide plus needs to reset itself over night. But as long as you are only connected to cable it will not allow for it to reset. You need a two way splitter the cable company signal will go in one side and the outside antenna or what ever you were connected to before cable will go on the other connector. The single side connector will go to the tv. Where the splitter says 'in' you will actually be using it as out to the tv. Where the splitter says 'out' you will be using as in for the cable and the other antenna. Guide Plus is built into your tv and needs the tv to be off to reset over night.
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You're cable company may have quit using TV Guide info from "TV Guide", because they want you to get their box for this info, or to save expense. It happened here in Michigan about a year ago. If you have local ABC, NBC, and PBS stations, you can get this info downloaded nightly through an external "over-the-air" antenna.-- assuming you're in the U.S.
You are right, the Guide Plus is transmitted to your tv over the air. If you have a cable company supplying your programs, your Guide Plus will not receive a signal to set up. You will need to get a two-way splitter. It has two connections on one side and one on the other. The side that has one connection goes to your tv. The side that has two connections will connect to your cable supplier and the other to a rabbit ear or outside antenna. Then the tv has to be off over night to restore your Guide Plus.
I called TimeWarner Cable tech support, and the solution is to unplug the power to the box, after 1 min plug back in, let the box reboot, and PRESTO, this time around, the guide should be working. Note--this is a solution for the problem of online guide that is showing No Data in the boxes, but is bringing up the grid of times/channels/date. If you can't get the Guide at all, I don't know if this solution works. Good luck.
Mine stopped mid- December. I used the old reliable 99999 as my zip code, turned off the tv for an hour, turned it back on, entered my correct zip code and was patient. Today, the 15th of January, it popped back up. I have a feeling that it is all due to the switch over. I think different cable companies are setting things up and the gude was lost during that time. Maybe if you are patient, it will pop back up also.
My guide quit working also on my RCA 61" big screen and I called the cable company and he said something about the encryption data had changed and I needed to call RCA to find out what to do and the whole time trying to sell me a converter box. It is the cable company's fault or the guide wouldn't have put that message up to start with. We all need to call the FCC!!!