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this box updates automatically. virgin have found a way to cut the signal off. you can press menu then numbers 1570 and go onto nagravision menu and it will tell you how to enter the code. if you can't get this menu then you havent got the right firmware in the box. hope this helps.
if you need to manually enter the keys a different procedure is required to previous versions of the firmware.
To access the key entry screen try the following:
On the remote press "Menu". Highlight "Language Settings" and press "OK". Highlight "1st audio lang" or "2nd audio lang" or "Subtitle lang" NOT "Menu language", then press the buttons 1,9,6,8 in order. The key entry screen should now be visible. Use the left/right arrow keys or "FAV" button to find the "NagraVision" screen which contains the keys for UK service providers.
to reveal the "Emulation" and "EMM Capture" Highlight "Menu language" , then press the buttons 1,9,6,8 in order.
press menu on your remote, then the yellow button. you will see at the bottom of your screen that it tells you how to imput letters that are in you code. once you have inputted your new code, press ok on remote, then exit and your channels will come back on. i have just done it and it is working ok.
ps To put keys in manually do as follows. Press menu button Press 1570 this takes you into secret menu. Now hit ok on nagravision Next make sure your cable provider is listed at top NTL or TELEWEST C&W ect Now change key 00 (YOU MUST SAVE EACH KEY INDIVIDUALLY - I.E. AFTER CHANGING KEY 00 MAKE SURE YOU STORE BEFORE CHANGING KEY 01 (TO STORE PRESS OK)
To enter the codes: Press "menu" then enter "1570" and a secret menu appears. **MAKE SURE "EMU" IS SET TO "ON"** Selecet "Nagravision" and the codes will appear. At the top select your provider: N*L, EX C*W, CH*&US etc, then in the box below select key 00. Move down to the keys below. Enter the codes by a combination of the number keys on the remote and "Audio", "Pause", red, green, yellow & blue buttons for the letters A to F.
After you have entered keys for 00 press "OK" to save. Go back up and select Key 01. Move back down and enter the codes for 01 then press OK to save.
Press exit & exit again until you get back to the first MENU screen. Press "Installation", select your provider again, go down the menu and press Auto search. This should then find all programs. After the programs have been found press exit & it should say something like saving or updating data. Then you should be able to view your channels again.